Field Service Representative II, Cardiopulmonary

LivaNova; Minneapolis (MN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits - Medical, Dental, Vision

Personal and Vacation Time

Retirement & Savings Plan (401K)

Employee Stock Purchase Plan

Training & Education Assistance

Bonus Referral Program

Service Awards

Employee Recognition Program

Flexible Work Schedules

Job summary

A leading healthcare technology company seeks a Field Service Representative II in Minneapolis, MN. The role involves servicing and repairing equipment, ensuring high-quality service standards, and handling administrative tasks. Ideal candidates will have a technical college degree, 3+ years of experience, and strong customer relations skills. The position offers a salary range of $75,000 to $85,000, along with comprehensive health benefits, retirement plans, and flexible work schedules.

Qualifications

• Requires 2 years of Technical College or equivalent.
• Minimum of 3 years as a Field Service Representative or Hospital Technician.
• Strong customer relations and problem-solving skills.

Responsibilities

• Performs preventive maintenance on equipment.
• Sells service business and works closely with sales.
• Communicates technical findings to clients.
• Completes administrative tasks per policy.

Skills

Organizational skills

Problem-solving

Customer relations

Analytical skills

Communication skills

Territory management

Education

Technical College or equivalent

Job description

Field Service Representative II

Under general supervision, inspects, services, and repairs equipment on which training has been provided. Makes frequent contact with the home office to receive assignments and to review service problems. May obtain assistance of more qualified personnel to solve extremely difficult or complex problems.

ESSENTIAL JOB FUNCTIONS

• Performs preventive maintenance within scheduled time frames on equipment in assigned territory.
• Sells service business within the territory as appropriate and works closely with sales to continue a strong LivaNova presence in territory.
• Provides corrective maintenance on equipment within assigned territory.
• Ensures quality standards are met or exceeded in the performance of services provided.
• Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, "intellectual property", etc.
• Completes timely paperwork, documentation, and administrative tasks per organizational policy and procedures.
• Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge.
• Responsible for maintaining financial cost effectiveness within the assigned territory.
• Works effectively with coworkers, other departments and customers.
• Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions.
• Performs other additional duties or projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Requires high level of organizational and territory management skills.
• Demonstrated ability to manage self.
• Requires consistent performance in the ability to use logical methods to identify and solve equipment related problems.
• Demonstrated strong interactive people skills, a high degree of customer relations skills and the ability to relate well to a wide variety of people.
• Strong focus on customer relations and timely resolution of problems.
• Demonstrated accountability for field service administrative tasks.
• Strong analytical and problem solving skills relating to solving equipment problems.
• Stand 90% / Sit/Walk 10%
• Availability for call 24/7
• Lift 0-50 lbs
• Grip, grasp, push, pull
• Kneel, stoop, bend, twist, reach above the shoulders
• Repetitive use on computer
• Pinch repetitively
• Oral Comprehension
• Communication Skills
• Written Comprehension
• Mathematical Reasoning
• Memorization
• Spatial Orientation
• Blood borne pathogen exposure
• Around 75% travel

EDUCATION AND EXPERIENCE

• Requires 2 years of Technical College or equivalent.
• Minimum of 3 years as a Field Service Representative or Hospital Technician.

Pay Transparency

The salary range for this position is $75,000- $85,000 base + bonus potential.

Employee benefits include:

• Health benefits - Medical, Dental, Vision
• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules