Technical Services Specialist

DSJ Global; Sioux City (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and PTO

Health savings account

Job summary

DSJ Global is seeking a Technical Service Specialist to provide hands-on and remote technical support for equipment used in swine and poultry facilities. You will troubleshoot, install, maintain, and operate systems in collaboration with dealers and technicians.

The role combines field service, customer training, and cross-functional teamwork. A technical degree and travel willingness are required to succeed in a dynamic agricultural tech environment.

Qualifications

• Bachelor's degree in a technical, engineering, agricultural, or related discipline.
• Experience in poultry, swine, livestock, or agricultural equipment environments preferred.
• Working knowledge of electrical circuits, wiring diagrams, and technical schematics.
• Strong mechanical and technical troubleshooting abilities.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to customers and technicians with varying experience.
• Experience training, mentoring, or providing technical instruction to others is valued.
• Strong problem-solving, facilitation, conflict-resolution, and customer-service skills.
• Willingness and ability to travel approximately 25–50%.
• Ability to operate a company vehicle in accordance with company policies.

Responsibilities

• Provide hands-on and remote technical support for equipment in swine and poultry facilities.
• Diagnose electrical, mechanical, and equipment-related issues remotely via phone, email, and other platforms.
• Travel to customer and dealer locations for installation, troubleshooting, maintenance, and operation.
• Read and interpret electrical circuits, wiring diagrams, schematics, and drawings when diagnosing issues.
• Document technical cases and service activity in CRM/case management system.
• Collaborate with Engineering, Manufacturing, Quality, and Warranty teams to resolve field issues.
• Develop working knowledge across the company's equipment portfolio.
• Conduct classroom and hands-on technical training for internal staff, distributors, and service technicians.
• Develop training materials on installation, troubleshooting, servicing, and operation.
• Strengthen the technical capabilities of the dealer and service network.

Skills

Technical troubleshooting

Customer service

Communication

Problem solving

Facilitation

Education

Bachelor's degree in technical/engineering/agricultural discipline

Tools

CRM systems

Electrical diagrams/Schematics

Job description

Position Summary

The Technical Service Specialist will provide hands‑on and remote technical support for equipment used within swine and poultry production facilities.

This position combines technical troubleshooting, field service, customer support, and training. You will work closely with dealers and technicians to ensure equipment is installed correctly, maintained effectively, and operated as intended.

The role is ideal for someone with a strong technical foundation who enjoys troubleshooting equipment, working directly with customers, and teaching others.

Key Responsibilities

• Provide technical support for equipment and technology used within swine and poultry production environments, including automated feeding and ventilation systems.
• Diagnose electrical, mechanical, and equipment‑related issues remotely through phone, email, and other communication platforms.
• Travel to customer and dealer locations to assist with equipment installation, troubleshooting, maintenance, and operation.
• Read and interpret electrical circuits, wiring diagrams, schematics, and technical drawings when diagnosing system issues.
• Document technical cases and service activity within a CRM/case management platform.
• Partner with internal Engineering, Manufacturing, Quality, and Warranty teams to resolve complex field issues.
• Develop a strong working knowledge across the company's broader equipment and technology portfolio.
• Conduct both classroom and hands‑on technical training for internal employees, distribution partners, and service technicians.
• Develop training materials covering equipment installation, troubleshooting, servicing, and operation.
• Help strengthen the technical capabilities of the company's dealer and service network.

Qualifications

• Bachelor's degree in a technical, engineering, agricultural, or related discipline.
• Experience within poultry, swine, livestock, agricultural equipment, or a similar industrial environment is preferred.
• Working knowledge of electrical circuits, wiring diagrams, and technical schematics.
• Strong mechanical and technical troubleshooting abilities.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to customers and technicians with varying experience levels.
• Experience training, mentoring, or providing technical instruction to others is highly valued.
• Strong problem‑solving, facilitation, conflict‑resolution, and customer‑service skills.
• Ability to meet company requirements for operating a company vehicle.
• Willingness and ability to travel approximately 25–50%.
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid holidays and paid time off
• Health savings and flexible spending accounts