Technical Services Specialist

Oxychem; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

OxyChem in Dallas, TX seeks an experienced Technical Service Specialist to support the Basic Chemicals business. You will provide technical support to customers, sales, and operations, develop TS data sheets, and train staff on product applications and safe handling.

This role requires strong problem solving, teamwork, and communication skills, with a background in Chemistry or Chemical Engineering and experience in chlor-alkali processes. Occasional travel may be required.

Qualifications

• Bachelor's degree or higher in Chemistry, Chemical Engineering, or related technical field.
• Strong problem solving and organizational skills.
• Excellent interpersonal and communication skills.
• Self-motivated, able to work with minimal supervision.
• Experience with customer-facing technical support is a plus.

Responsibilities

• Provide technical support to customers, sales force, and supply chain.
• Serve as primary technical contact with customers and respond to inquiries.
• Develop Technical Data Sheets and Technical Bulletins.
• Investigate customer quality issues and recommend corrective actions.
• Train new personnel on product applications and safe handling.
• Review product quality reports and communicate risks to teams.
• Travel to support customers and sites as needed.

Skills

Problem solving

Interpersonal skills

Written & verbal communication

Self-motivated

Teamwork

Education

Bachelor's or higher in Chemistry or Chemical Engineering

Tools

Microsoft Office

CRM

Railtrac

SAP

Job description

At OxyChem, our chemistry makes modern life possible, and it is our people who make the difference. We are a safety-first, purpose-driven team committed to innovation, environmental responsibility, and doing things the right way. If you are ready to contribute, elevate your skills, and take ownership of your career, Oxychem offers the opportunity to make a difference every day.OxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada and Latin America. OxyChem’s products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. OxyChem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety. Headquartered in Dallas, Texas, OxyChem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride. Visit oxychem.com for more information.In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.We are looking for an experienced and self-motivated individual contributor to fill the position of Technical Service Specialist within our Technology organization. The position will reside at our Corporate Office in Dallas, Texas and support our Basic Chemicals business.Essential Job Duties:Maintain, as our highest priority, the protection of the environment, the health and safety of our employees, customers, and the communities in which we operate and/or transport our products.Understand and work in accordance with all site safety and environmental procedures including the site Chemical Hygiene Plan. Adhere to the use of personal protective equipment as required.Provide technical support to OxyChem customers, sales force, business management, and supply chain to maintain and grow the business.Serve as OxyChem’s primary technical contact with customers. Respond to technical inquiries from current and potential customers.Recommend product specifications, quality parameters, and shipping guidelines that meet plant capabilities and customer needs.Recommend product quality improvements and provide direction for new product development based on customer feedback.Investigate customer quality complaints related to the performance of portfolio products, and recommend corrective actions to customers, manufacturing, business management and other internal functional groups.Report results in the form of spreadsheets, charts, graphs, formalized technical reports, and PowerPoint presentations to customers, sales, business and technical management.Develop Technical Data Sheets and Technical Bulletins related to the characteristics and use of OxyChem portfolio products.Train new Sales and Technical personnel on product applications and safe handling.Perform customer site assessments to ensure safe use and storage of products. Approve new customer ship-to locations before shipments commence.Evaluate data and identify trends, providing a technical basis for conclusions.Review product quality reports to determine disposition of products and identify customer risks associated with non-conforming parameters.Work as an individual contributor or on a team with other technical staff.Keep current of industry technology and ensure that relevant technology is maintained and communicated within the organization.Work with production staff, customers and outside vendors on projects as needed.Ability to travel to support customers, sales, and business as needed.Maintain open and effective communication with OxyChem manufacturing teams, sales and service teams, and product customers to ensure they are aware of Technical Service capabilities.Ensure compliance with OxyChem safety data sheets, product labels, regulatory and CMA Responsible Care Tenets to promote the safe handling and use of OxyChem products.Willing to lead assignments with the trade associations in which OxyChem is a member leader.Qualifications:Bachelor's degree or higher in Chemistry, Chemical Engineering, or other relevant technical disciplines.5 years of Chlor-Alkali industry experience or closely related field.Must have knowledge of fundamental chemical principles, laboratory practices, and laboratory and process safety.High degree of problem solving and organizational skills.Excellent interpersonal skills.Excellent written and verbal communication skills.Self-motivated with the ability to work efficiently with minimal supervision.Ability to occasionally work weekends and holidays and respond to customer and OxyChem business needs.Comfortable interacting and presenting information to customers at all levels of management.Must be able to work in teams.Proficient in Microsoft Office.Physical requirements – Must be able to lift 40 pounds, climb ladders and stairs. Walking, bending, stooping is required. Must be able to wear personal protective equipment as required. Must be able to respond to visual and audible alarms.Additional Desired Qualifications:Experience in chlor-alkali manufacturing or process developmentExpertise in water oxidation, hydrochloric acid processes or processing of chlorinated organic products.Experience in interacting directly with customers or vendors.Experience with quality management programs and food safety regulations.Proficiency with CRM, Railtrac, and SAP.Supervisory and/or training experience.Fraud Statement:It has come to our attention that various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of OxyChem. Please be aware that these recruiting scams and communications do not originate, nor are they associated with our recruitment process. All OxyChem job postings and offers will require a completed application through our company website.OxyChem does not charge a fee at any stage of the recruiting process. We will never:• Ask you to pay for applications, interviews, meetings, processing, training or for any other fees• Use recruiting or placement agencies that charge candidates an advance fee of any kind or• Request personal information such as passport and bank account details at an early stage of our recruitment process.We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.