Technical Services Representative

Votorantim Cimentos North America (VCNA); Rockford (IL); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Opportunities for growth and development

Tuition reimbursement

Medical, dental, and vision insurance

401K

Paid Maternity Leave Top Up

Job summary

Votorantim Cimentos North America (VCNA) seeks a dedicated professional to support Technical Services in ensuring product quality within the Ready Mix Division. You will interact with various teams to track and validate processes essential for maintaining product standards.

The successful candidate will have a high school diploma or an equivalent, relevant experience, and certifications in concrete testing. Departmental collaborations are highlighted, along with various employee benefits including competitive wages, development opportunities, and comprehensive health coverage.

Qualifications

• Minimum high school diploma along with relevant experience.
• Ability to manage multiple tasks in a fast-paced environment.
• Must be able to work a flexible schedule.

Responsibilities

• Manage the quality of products produced daily.
• Assist Technical Support Manager with performance reporting.
• Enter data from third-party laboratories into Quadrel.

Skills

Strong organizational skills

Excellent communication skills

Ability to solve practical problems

Knowledge of concrete production and testing

Knowledge of Microsoft Office, Excel and Outlook

Education

High School Diploma plus 2-4 years related experience

ACI Level 1 certification

IDOT PCC Level 1 certification

IDOT Aggregate Level 2 preferred

Job description

Summary / Job Scope

Provides assistance and support to Technical Services personnel in tracking, documenting, auditing, validating and adjusting processes within the Ready Mix Division. Assists with data entry into Quadrel. Assists in development and maintaining positive and proactive relationships with Prairie plant, operations and support personnel, ensuring mutually beneficial and collaborative processes for maintaining product quality.

Key Responsibilities

• Responsible for managing the quality of product being produced daily.
• Works closely and communicates regularly with Technical Services Supervisor and Managers, Operations, Dispatch and Customer Service.
• Ensures non-conformance and other quality performance reports are completed accurately and in a timely fashion.
• Provides support to Process Owners to measure, document and track specific actual performance in the areas of quality, efficiency and customer service.
• Enters data from contract field technicians in appropriate systems. Enters results from third-party laboratories into Quadrel.
• Uses the Command system to retrieve ticket, batch, customer, and other information as required.
• Assists Technical Support Manager and Technical Services Field Supervisor and Manager with Performance reporting and Special Projects.
• Files reports, inspection results, lab certifications, general office duties, etc.

Qualifications

• Education: High School Diploma plus two to four years related experience; or equivalent combination of training and experience.
• Qualified applicants must have the following certifications: ACI Level 1 and IDOT PCC Level 1. Level 2 including 3-day IDOT Aggregate preferred. Must obtain Level 2 within 1 year of employment.
• Must have knowledge of concrete production and testing.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have strong organizational and time management skills.
• Ability to handle multiple tasks in a high profile and fast paced environment.
• Excellent communication skills and the ability to work a flexible schedule are required.
• Knowledge of Microsoft Office, Excel and Outlook. Familiarity with DOT regulations.

Note

This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.

Benefits

• Opportunities to collaborate with teams around the globe and growth opportunities in different areas
• Training, professional development
• Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA
• Tuition reimbursement/assistance
• Competitive wages, vacation and holiday time
• Medical, dental, vision, disability and life insurance
• RRSP and DC (CAN) and 401K (U.S.)
• Employee Assistance Program (EAP): confidential support for you and your family (CAN)
• Educational scholarship program for dependents of regular salaried employees.
• Fertility drug coverage
• Paid Maternity Leave Top Up

Salary Range: $72,000-$82,000

Equal Opportunity Statement

We have a results‑oriented culture that values being open, honest, and authentic. It’s part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self!