Technical Services Product Manager

Pax8; United States; Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental & Vision Coverage

Employee Assistance Program (EAP)

Employer-Paid Life, AD&D, Short-Term &

Job summary

Pax8 seeks a Product Manager (Technical Services) to shape internal technology roadmaps and translate business needs into prioritized work across technical teams. You’ll partner with internal stakeholders, balance capacity, and drive strategic outcomes using product discipline in a remote USA setting.

You’ll work on AI-enabled processes to improve efficiency and stakeholder collaboration, ensuring clear roadmaps and credible delivery expectations while maintaining a strong focus on Pax8 strategy.

Qualifications

• Experience turning complex business needs into clear priorities and roadmaps.
• Ability to connect initiatives to broader business strategy and outcomes.
• Strong judgment balancing high demand with limited team capacity.
• Excellent influencing and negotiation skills with the ability to push back when needed.
• Demonstrated stakeholder management across functions and levels.
• Practical understanding of Agile methods and backlog refinement.
• Analytical thinker who creates clarity in ambiguity.

Responsibilities

• Build meaningful technology roadmaps from business goals and internal needs.
• Turn competing demands into clear priorities with business judgment.
• Partner with internal stakeholders to translate needs into prioritized tech work.
• Balance strategic work with urgent, unplanned work to maintain progress.
• Translate business outcomes into defined product work, backlogs, and epics.
• Create visibility of progress and capacity through roadmaps and metrics.
• Leverage AI-enabled tools to free time for high-value customer conversations.

Skills

Substantial product management

Roadmap ownership

Business judgment

Influencing & negotiation

Stakeholder management

Agile backlog management

Analytical thinking

Technical fluency

Jira familiarity

AI-enabled thinking

Tools

Jira

Job description

Product Manager (Technical Services) | Remote, USA | Pax8

Join Pax8 as a Product Manager (Technical Services) and help shape how the technology our people rely on every day evolves, scales and creates greater value across the business.

Shape the technology that powers Pax8

This is product management with a different kind of customer: Pax8 itself.

Technical Services is our internal IT organization, responsible for much of the technology and services our people use to get work done. As Product Manager, you'll bring product thinking to that environment, creating clear roadmaps, understanding what our internal customers need and helping technical teams focus their capacity on the work that delivers the greatest business value.

Importantly, this isn't a traditional software Product Manager role supporting software engineering teams or building a commercial product for market. You'll work across a broad and evolving internal technology landscape, partnering with technical specialists and business stakeholders to determine what we should prioritize, why it matters and how it connects to Pax8's strategy.

We're also evolving how we work with AI. At Pax8, AI isn't simply about producing more. It's about creating capacity for better thinking, stronger relationships and more time understanding our customers. You'll have the opportunity to grow alongside that technology and help define what great AI-enabled product management looks like.

Product thinking meets internal technology

Pax8 combines the pace and energy of a technology company with a culture built around curiosity, collaboration and continuous learning. You'll work remotely across the USA while partnering with Technical Services teams and internal stakeholders throughout the organization.

Instead of owning a single customer-facing software product, you'll help bring product discipline to the technology ecosystem that enables our people and business to perform at their best.

What you'll be doing

Build meaningful technology roadmaps Turn business goals, internal customer needs and technical realities into clear, actionable roadmaps. You'll connect technology priorities back to strategy so stakeholders understand not only what we're doing, but why it matters.

Turn competing demands into clear priorities Internal technology creates no shortage of requests. When demand exceeds capacity, you'll bring structure and business judgment to the conversation, helping identify what creates the greatest value and what needs to wait.

Become a trusted partner to the business Build relationships across Pax8, from senior leaders to the people using our technology every day. You'll get close to the internal customer experience, understand their challenges and translate those needs into meaningful priorities for Technical Services.

Balance strategy with the unexpected Internal IT doesn't always follow the roadmap. You'll help teams continue delivering planned strategic work while responding effectively to the urgent and unexpected without allowing every interruption to become the new priority.

Bring customer problems to life Translate desired business outcomes into well-defined product work, including backlogs, user stories and epics. You'll give technical teams clarity around the problem and desired outcome while trusting them to determine the right technical solution.

Create visibility and confidence Use roadmaps, metrics and clear communication to help stakeholders understand progress, capacity, priorities and realistic delivery expectations.

Use AI to create capacity for better work Use AI-enabled tools thoughtfully to improve product workflows and reduce lower-value administrative work. The goal isn't simply to create more backlog. It's to create space for deeper customer conversations, stronger strategic thinking and better decisions.

The impact you'll make

You’ll help Technical Services operate with greater clarity around what matters most and why.

By connecting business strategy, internal customer needs and technology capacity, you'll help Pax8 make smarter decisions about where our technology teams invest their time. You'll create roadmaps people can understand and trust, strengthen relationships between the business and Technical Services and help ensure our internal technology evolves alongside Pax8.

Your impact won't be measured by how many items you can add to a backlog. It'll be measured by how effectively you help the organization decide what deserves to be there.

What you'll bring

We're looking for an experienced product professional who understands technology but doesn't need to be the person engineering the solution.

You’ll bring:

• Substantial product management expertise, with experience turning complex customer or business needs into clear priorities and roadmaps.
• Proven roadmap ownership, including connecting individual initiatives to broader business strategy and desired outcomes.
• Strong business judgment, particularly when balancing high demand against limited team capacity.
• Excellent influencing and negotiation skills, with the confidence to have constructive conversations when the answer needs to be "not yet" or "no."
• Demonstrated stakeholder management, communicating effectively with people across different functions and levels of an organization.
• A practical understanding of Agile ways of working, including managing and continually refining backlogs.
• Strong analytical and problem-solving skills, with the ability to create clarity in ambiguous or rapidly changing situations.
• Technical fluency that allows you to collaborate credibly with technical specialists without needing to own or dictate the solution.
• Experience with product workflow platforms such as Jira, or the ability to become productive with them quickly.
• Curiosity about AI-enabled ways of working, especially how AI can create capacity for better strategic thinking and stronger customer relationships.

Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Bring your perspective

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in USA.

Compensation & Benefits

Salary range: $125,000 - $140,000 USD

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• 401(k) with Company Match
• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
• Flexible Open PTO
• Paid Sick Leave
• Paid Parental Leave
• RTD EcoPass (eligible Colorado-based employees)

Grow with Pax8

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast‑growing, dynamic, and high‑energy organisation with a start‑up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Background Checks

As part of our hiring process, we are required to undertake pre‑employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third‑party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/

Application Deadline: 11/20/2026

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you’re excited to meet you.

Perks:

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• 401(k) with Company Match
• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
• Flexible Open PTO
• Paid Sick Leave
• Paid Parental Leave
• RTD EcoPass (eligible Colorado-based employees)

Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team.

Job Applicant Privacy Notice