Technical Services Manager – Window Film & Glass Technologies

FINITETEK INC; Town of Florida (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

FINITETEK INC. is seeking a Technical Services Manager for Window Film & Glass Technologies in Pinellas Park, FL. The role focuses on technical support, testing, and field service across window film products.

The ideal candidate has 3–5 years in window film or related industries, with strong technical, analytical, and communication skills, plus proficiency in CRM and Microsoft Office. Hybrid work with domestic/international travel is available.

Qualifications

• Bachelor’s degree in Chemistry, Engineering, or a related technical field.
• 3–5 years of experience in window film, glass & glazing, window manufacturing, or related industry.
• Strong technical, analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Provide technical support to customers, sales teams, distributors, and installers.
• Troubleshoot product and application issues and develop technical solutions.
• Support technical sales calls and field organizations.
• Assist with warranty administration and glass-breakage matters.
• Develop testing protocols for solar-control, safety, and security films.
• Train employees and customers on technical/software.
• Travel domestically and internationally as required.

Skills

Technical skills

Analytical thinking

Communication skills

Cross-functional teamwork

CRM proficiency

Education

Bachelor’s degree in Chemistry, Engineering or science

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

CRM systems

Job description

We are seeking an experienced and customer-focused Technical Services Manager – Window Film & Glass Technologies to join its team in Pinellas Park, FL.

This is a highly visible, technical and customer-facing role supporting Window Film and Specialty Film products. The ideal candidate will provide technical expertise across product selection, application, installation, performance, troubleshooting, testing, training, and field support.

Key Responsibilities

• Provide technical support to customers, sales teams, distributors, dealers, installers, and internal stakeholders.
• Troubleshoot product and application-related issues and develop effective technical solutions.
• Support technical sales calls and field/sales organizations.
• Assist with warranty administration and glass-breakage-related matters.
• Support energy analysis and window-film modeling programs.
• Train employees and customers on relevant technical and modeling software.
• Manage technical specifications, solar-performance data, and external industry databases.
• Support LEED and rebate programs.
• Collaborate with R&D, Operations, Quality, Manufacturing, and Product Management on new product development.
• Develop and facilitate testing protocols for solar-control, safety, and security films.
• Support technical training programs, application instructions, and fabrication samples.
• Participate in industry committees and initiatives.
• Support continuous improvement, Six Sigma, Voice of the Customer (VOC), and quality/environmental management programs.
• Identify opportunities to improve processes, procedures, documentation, and customer experience.
• Travel domestically and internationally as required.

Required Qualifications

• Bachelor’s degree required, preferably in Chemistry, Engineering, or another scientific/technical discipline.
• 3–5 years of experience in window film, glass & glazing, window manufacturing, or a related industry preferred.
• Strong technical, analytical, troubleshooting, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work effectively with customers, installers, sales teams, and cross-functional stakeholders.
• Self-motivated with the ability to make sound decisions and respond quickly to field challenges.
• Strong computer skills, including Microsoft Excel, Word, PowerPoint, Outlook, CRM, and email.

Preferred Qualifications

• Experience with energy management or window modeling software.
• Knowledge of adhesives, coatings, laminating, or finishing processes.
• Experience with technical training or public speaking.
• Experience with product testing, specifications, or technical documentation.
• Work Model: Hybrid — typically 3 days onsite and up to 2 days remote
• Travel: Up to 30% domestic and international travel
• Environment: Office and manufacturing environment
• Ability to lift up to 50 lbs. of filmed glass and work extended hours when business needs require.

If you're a technically strong professional with experience in window films, glass & glazing, specialty films, manufacturing, or a related field, and you're looking for an opportunity that combines technical expertise, customer interaction, product development, and field support, we'd like to hear from you.