Technical Services Manager Serv

Burckhardt Compression AG.; Waller (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Burckhardt Compression AG. is seeking a Technical Services Manager in Texas, United States. This role leads technical consultation and engineering support for gas compression systems, ensuring customer satisfaction and quality management.

Ideal candidates will have a Bachelor's degree in a relevant field and over 10 years of experience in technical support within the oil and gas service industry. The position requires strong leadership, communication skills, and fluency in English.

Qualifications

• 10+ years of technical support and troubleshooting experience with gas compression equipment.
• Experience in a large multi-site organization in the oil and gas industry.
• 3+ years of experience in claims management and customer negotiation.

Responsibilities

• Lead technical consultation, engineering support, and quality assurance activities.
• Ensure technical excellence and drive customer satisfaction.
• Oversee effective claim and quality management across service operations.

Skills

Technical expertise

Leadership skills

Problem-solving skills

Communication skills

Customer focus

Education

Bachelor's degree in Mechanical, Engineering, or Industrial field

Job description

BCUS is currently recruiting for the position of Technical Services Manager Serv. This role will lead all technical consultation, engineering support, and quality assurance activities related to the upgrade, revamp, and lifecycle support of reciprocating compressor systems and engines. This role ensures technical excellence, drives customer satisfaction, and oversees effective claim and quality management across service operations. The ideal candidate will possess deep technical expertise, strong leadership capabilities, and a commitment to operational excellence in high-risk environments.

The ideal candidate is customer focused, results oriented, and has strong leadership skills. This role requires travel within the US and internationally as necessary.

Qualified candidates should possess the following combination of Education and Experience:

• Bachelor's degree preferably in Mechanical, Engineering, or Industrial field.
• 10+ years of technical support, troubleshooting experience with high-speed and slow-speed gas compression equipment.
• 10+ years experience in a large multi-site organization, preferably in the oil and gas, energy transition service industry.
• 3+ experience in claims management and customer negotiation.
• Strong leadership, strategic planning, financial acumen, excellent communication, and problem-solving skills.
• Familiarity with international business practices and regulations.

Language Skills

• English: fluent spoken and written.
• Spanish is a plus.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.