Technical Services Manager - Dairy Probiotics & Silage Inoculants

Novozymes (part of Novonesis); United States; Remote; USD 140,000 - 175,000; Full time

Job summary

A leading biosolutions company is seeking a Technical Services Manager for Dairy Probiotics and Silage Inoculants. This remote role requires a PhD or DVM in Dairy Science or Dairy Nutrition, with 5-7 years of industry experience. Responsibilities include providing technical support, analyzing dairy trials, and solving customer issues. A passion for animal agriculture and strong negotiation skills are essential. Competitive salary with benefits offered.

Benefits

401(k) with up to a 9% company contribution

Minimum of 3 weeks of vacation plus 12 holidays

Health, Dental, Vision & Life insurance

Tuition reimbursement

Parental leave

Qualifications

• Minimum of 5-7 years of experience working with key accounts in the dairy industry.
• Passion for the animal agriculture industry.
• Ability to ask relevant questions to assess customer needs.

Responsibilities

• Provide technical support and training to Account Managers for probiotics.
• Analyze results of North American dairy trials to support products.
• Investigate customer complaints and solve industry problems.

Skills

Technical support

Negotiation skills

Follow-up skills

Self-starter

Education

PhD or DVM in Dairy Science or Dairy Nutrition

Job description

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Join us as a Technical Services Manager - Dairy Probiotics & Silage Inoculants!

In this role you'll make an impact by:

• Providing technical support and training to Account Managers for probiotics and be actively involved in the sales process.
• Utilizing additional technical services resources as well as FQFM support in the field to increase sales of inoculants through value-added services at the customer level.
• Providing oversight of North American assigned dairy trials and provide detailed analysis of trial results to support Novonesis products and services.
• Investigating customer complaints and solving routine industry problems on site. This includes, but is not limited to, new product applications, marketing efforts, new facilities, and key industry personnel.
• Providing primary technical support and training to Account Managers for silage inoculants and being actively involved in the sales process.
• Maintaining in-depth high-level contacts with key customers and influencers, particularly veterinarians and nutritionists.
• Participating in professional trade associations and committees related to the dairy industry association activities.
• Developing, writing, editing, and proofreading scientific documentation for marketing materials to support product promotion.
• Developing a deep understanding of the competitive landscape for silage inoculants and probiotics and the services they provide.

To succeed you must hold:

• PhD or DVM in Dairy Science or Dairy Nutrition with a minimum of 5-7 years of experience in the industry working with key accounts is preferred.
• A passion for the animal agriculture industry.
• Technical skills to know the right questions to ask of customers.
• Good negotiation and follow-up skills.
• Ability to utilize product knowledge to determine best course of action for customers.
• Must be a self-starter with drive and initiative and work with little supervision.
• Ability to travel up to 60% of working time.

Working environment is a home office setting about 40% of time and car and/or air travel about 60% of time. This position requires a valid driver's license and good driving record. The employee must be able to meet the travel requirements of the job.

Location: Remote* *Must live in one of these states: California, Idaho, or Washington.

Application deadline: October 27, 2025

Expected salary range: $140,000 - $175,000 plus 15% target bonus

Benefits you will enjoy:

• 401(k) with up to a 9% company contribution
• Minimum of 3 weeks of vacation plus 12 holidays and 2 weeks of Wellness Time
• Health, Dental, Vision & Life insurance
• Healthcare savings account option
• Employee assistance program
• Parental leave
• Tuition reimbursement
• All benefits begin on your first day

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We are dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more? Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

Stay alert: Avoid recruitment scams At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information.