Technical Services Manager (Annapolis)

Chaney Enterprises; Annapolis (MD); On-site; USD 115,000 - 140,000; Full time

Job summary

A leading construction firm in Annapolis is seeking a Technical Services Manager to oversee the quality operations within their assigned region. The TSM will collaborate closely with sales, customer service, and the operations team to maintain high-quality standards for concrete production. This full-time role demands strong leadership and communication skills, with responsibilities ranging from team management to customer support. Ideal candidates will have laboratory testing experience and a strong background in concrete operations.

Qualifications

• 4 years minimum laboratory testing experience in ready-mix concrete or aggregates.
• Ability to gather, interpret, and analyze information skillfully.

Responsibilities

• Oversee all functions of the Technical Services team.
• Hire, train, and develop team members.
• Monitor employee training and development.
• Review production schedules and provide technical assistance.

Skills

Written communication

Verbal communication

Advanced mathematical skills

Interpersonal skills

Organizational skills

Education

High School

College/Undergrad degree

Tools

Microsoft Office

Company dispatching system

Job description

Join to apply for the Technical Services Manager (Annapolis) role at Chaney Enterprises.

Base pay range: $115,000.00/yr - $140,000.00/yr.

Summary/Objective: The Technical Services Manager (TSM) oversees quality operations of their assigned region to ensure products are produced to meet specifications. The Technical Services Manager works under the direction of the Director of Technical Services. The TSM will support all company initiatives to help improve quality and help Chaney be the preferred supplier. The TSM works closely with Sales, Customer Service and Operations to exceed customer expectations.

Essential Functions

• Oversee all functions of the Technical Services team, within the assigned region. and the in-house concrete and aggregate laboratory.
• Hire, train, develop and motivate employees toward accomplishing company goals and objectives; perform performance appraisals as required; complete coaching and counseling documentation and keep personnel records accurate and current.
• Provide advice and assistance to staff as needed and respond to all their complaints, concerns, and suggestions in a timely manner. Coach staff and implement effective problem solving and other improvement techniques using both internal and external resources as needed.
• Monitor employee training and development and ensure that all training is provided in a timely and cost-effective manner.
• Attend preconstruction meetings, plant and jobsite visits as needed to help maintain the quality of the concrete while minimizing company liability.
• Assist in the development and maintenance of product designs. Constantly analyze designs and techniques to improve costs.
• Interpret mix designs and formulas to establish specific quality and reliability standards for customer jobs.
• Review production schedules to determine workload and specific project assignments for the Technical Service Representatives.
• Review and update Customer Comments in OneNote. Provide guidance and advice to Customer Service regarding problems concerning products or services. Provide customer comment investigation and root cause as needed.
• Advise appropriate personnel on problems involving quality control and testing techniques, methods, and application of design specifications to concrete product.
• Supervise tests and inspections of products at various stages of production process. Compile statistical data to determine and maintain quality and reliability of product.
• Record test data using statistical quality control procedures.
• Interact with State Highway Administration to ensure proper procedures are followed.
• Assist Customer Service, Operations and Sales as needed for various projects.
• Provide technical assistance and training to operations personnel and delivery professionals as requested.
• Other duties as assigned and support company quality initiatives.

Job Specifications

• Work time will be split between indoors/office and outdoors/field
• Exposure to dust and fumes/offensive smells.
• Exposure to chemicals such as concrete, chemical admixtures.
• Close proximity to moving mechanical parts.
• Noise level will be moderate to loud.

Physical Demands

• Lift a maximum weight of 50 lbs., repetitively lift 50 lbs., carry approximately 50 lbs., and push/pull approximately 75-100 lbs.
• Reach overhead and reach away from the body. Minimal kneeling, squatting, and climbing may be required.
• Sit 4 hours per day, stand 3 hours per day, and walk 3 hours per day.

Additional Qualifications

Experience:

• Laboratory testing experience in ready-mix concrete or aggregates (4 years minimum).

Special Skills

• Written communication, verbal communication, and advanced mathematical skills.
• Ability to use a computer and iPad, including Microsoft Office.
• Ability to use the company dispatching system.
• Excellent interpersonal skills.
• Able to exhibit a high level of confidentiality.
• Ability to conduct advanced statistics.
• Must have proven effective leadership, training, and motivation skills.
• Must have strong organizational skills with the ability to see the big picture.
• Must be able to identify and resolve problems in a timely manner.
• Must be able to gather, interpret and analyze information skillfully.

Certifications

• Valid Driver’s License.

Industry Related Experience or Skills

• Background in concrete operations, construction, mining operations or building materials (preferred).

Education Required

High School

Preferred Education

College/Undergrad degree

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Construction

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