Technical Services Manager

Five Star Parks and Attractions; Romeoville (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Five Star Park & Attractions seeks a Technical Service Manager to oversee technology and maintenance across the park. The role requires hands-on electro-mechanical experience, strong problem solving, and a customer-service mindset to ensure guests leave happy.

You will supervise maintenance techs, manage schedules, coordinate training, and ensure compliance with OSHA and regulatory standards while working with multiple attractions and POS systems.

Qualifications

• One year minimum supervisory experience in maintenance.
• Must be 21 years or older.
• High school diploma or equivalent is required.

Responsibilities

• Supervise Maintenance Techs to ensure tasks are addressed effectively.
• Meet with staff regularly to provide supervision and maintain open communication.
• Ensure compliance with state, federal, and other regulatory agencies.
• Provide training and development for tech and maintenance team.
• Oversee attractions such as Coasters, VR, Laser Tag, and Simulators.
• Assist with parts, tools inventory and purchasing within budgets.
• Maintain safety-first approach in all activities and ensure proper PPE use.
• Maintain PM logs and assist with building maintenance as needed.

Skills

Electro-mechanical systems

Equipment maintenance

Troubleshooting

Customer service

Supervisory experience

Training development

Safety compliance

Communication

OSHA compliance

Education

High school diploma or equivalent

Tools

Embed system

Center Edge POS

Job description

What will you be doing?

The Technical Service Manager will oversee technology and maintenance at the park. They will be a self starter who has experience with electro-mechanical, equipment maintenance, and troubleshooting. Successful candidates will be talented individuals who are lifelong learners and fantastic problem solvers. The right member of our team will have not only technical aptitude, but also be someone with exemplary customer service to make sure every guest leaves happy.

• Supervise Maintenance Techs to ensure assigned tasks are effectively addressed
• Meet regularly with staff to provide supervision and ensure open communication
• Ensure compliance with state, federal, and other regulatory agencies
• Provide continuous training and development of the tech and maintenance team
• Determine schedules for maintenance staff to ensure appropriate coverage and to expedite work.
• Oversee, clean, and be responsible for multiple attractions including Coasters, Virtual Reality Systems, Laser Tag, Simulators, and more.
• Order all parts following budgets
• Assist techs on major escalated issues
• Work with senior leaders to develop training programs
• Assist with POS systems, projectors, and other building equipment
• Ensures daily preventative maintenance and repairs are completed
• Maintain PM logs for all attractions and keep them up to date
• Responsible for all building maintenance and contractors needed to repair
• Maintain a safety-focused attitude at all times
• Assist with documenting fire and disaster drills in accordance with regulatory requirements
• Ensure implementation of corrective action needed as a result of internal or external safety inspections
• Inspect storage rooms, work rooms, utility/janitorial closets, etc., for upkeep and supply control
• Follow all processes involving maintenance including but not limited to safety and OSHA, maintenance procedures, logging, and reporting
• Assist with parts/tools inventory and purchasing for stores
• Maintaining payout structure at all locations (25%) as well as assist troubleshooting with Embed and Center Edge POS system
• Ensure that maintenance personnel always follow established safety regulations in the use of equipment and supplies
• Ensure that all personnel wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving heavy objects
• Ensure that supplies, equipment, etc., are maintained to provide a safe and comfortable environment
• Assist with obtaining/maintaining material safety data sheets (SDS) for hazardous chemicals in the maintenance department
• Ensure that containers of hazardous chemicals in the department are properly labeled and stored
• Perform other duties as assigned
• Familiar with Embed system and Center Edge POS software a plus

Education:

• High school or equivalent education required

Qualifications:

• Must be 21 years or older
• Must have, as minimum, one (1) year experience in a supervisory capacity, in a maintenance related position.

Requirements:

• Must maintain a neat, clean, and well-groomed appearance standards
• Highly organized and strong work ethic
• Must be able and willing to stand or walk for up to 10-hour shifts

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.