Technical Services Manager

CMC Partners; Idaho; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonus opportunity

Vehicle allowance

Comprehensive benefits

Job summary

CMC Partners in Idaho seeks an experienced Technical Services Manager to lead quality initiatives across aggregates, concrete, and materials operations. This is a high-impact leadership role advancing quality standards, laboratory excellence, compliance, and continuous improvement across multiple sites.

You will drive QA/QC program leadership, manage lab testing, develop metrics and dashboards, and mentor a team of quality and laboratory professionals to support product quality and customer

Qualifications

• 10+ years of experience in quality assurance, quality control, materials testing, or technical services in the construction materials industry.
• Strong knowledge of aggregates, concrete, cementitious materials, and lab testing procedures.
• Experience leading quality systems, lab operations, and regulatory compliance programs; proven leadership of teams and continuous improvement initiatives.

Responsibilities

• Lead QA/QC across aggregates, concrete production, and laboratory operations.
• Ensure compliance with industry standards, specifications, and regulatory requirements.
• Oversee laboratory testing programs, quality systems, documentation, and accreditation processes.
• Identify quality issues, implement corrective actions, and drive continuous improvement initiatives.
• Manage mix design validation, materials testing, and product performance programs.
• Develop quality metrics, reporting systems, and dashboards to monitor performance.
• Investigate customer complaints and non-conformances; implement preventative solutions.
• Recruit, develop, and mentor quality and laboratory personnel across the business.

Skills

QA/QC leadership

Laboratory testing

Regulatory compliance

Continuous improvement

Materials science

Team leadership

Root cause analysis

Education

Bachelor's degree in Engineering

Job description

A well-established and growing construction materials company is seeking an experienced Technical Services Manager to lead quality initiatives across its aggregates, concrete, and materials operations.

This is a high-impact leadership opportunity for a quality professional with strong technical expertise who is looking to drive quality standards, laboratory excellence, compliance, and continuous improvement across multiple sites.

Key Responsibilities:

• Lead and manage all aspects of the company's QA/QC program across aggregates, concrete production, and laboratory operations.
• Ensure compliance with industry standards, specifications, and regulatory requirements.
• Oversee laboratory testing programs, quality systems, documentation, and accreditation processes.
• Support operations teams by identifying quality issues, implementing corrective actions, and driving continuous improvement initiatives.
• Manage mix design validation, materials testing, and product performance programs.
• Develop quality metrics, reporting systems, and performance dashboards to monitor operational performance.
• Investigate customer complaints, product non-conformances, and root-cause issues while implementing preventative solutions.
• Recruit, develop, and mentor quality and laboratory personnel across the business.

About the Opportunity:

• Multi-site operation supporting aggregates, concrete, and construction materials production.
• Opportunity to build and enhance quality systems while influencing company-wide operational performance.
• Visible leadership role with direct impact on product quality, customer satisfaction, and business growth.

What We're Looking For:

• 10+ years of experience within quality assurance, quality control, materials testing, or technical services in the construction materials industry.
• Strong knowledge of aggregates, concrete, cementitious materials, and laboratory testing procedures.
• Experience managing quality systems, laboratory operations, and regulatory compliance programs.Proven leadership experience managing teams and driving continuous improvement initiatives.
• Familiarity with ASTM, AASHTO, ACI, ISO, or related industry standards.
• Bachelor's degree in Engineering, Materials Science, Geology, Construction Management, or a related discipline preferred.

What's on Offer:

• Bonus opportunity.
• Vehicle allowance and comprehensive benefits package.
• Long-term career progression within a growing organization.
• Opportunity to make a significant impact on quality, operational performance, and future growth.