Technical Services Engineer – Relay & Substation Automation

Grid Careers; Houston (TX); Remote; USD 115,000 - 140,000; Full time

Job summary

A leading company is seeking an experienced Technical Services Engineer specializing in power system protection and automation. This role involves supporting customers throughout the product lifecycle, from technical onboarding to providing field support. Ideal candidates have a Bachelor’s degree in Electrical Engineering and experience with protection relays in transmission and distribution environments.

Qualifications

• Experience with protection relays and fault recorders (3-5 years).
• Solid understanding of power systems.
• Willingness to travel up to 20%.

Responsibilities

• Act as primary technical liaison for customers using relay and recorder solutions.
• Conduct onsite visits and virtual training sessions.
• Manage small projects and support continuous improvement efforts.

Skills

Communication

Organization

Customer Support

Education

Bachelor’s Degree in Electrical Engineering

Job description

Technical Services Engineer – Relay & Substation Automation

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Grid Careers provided pay range

This range is provided by Grid Careers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$115,000.00/yr - $140,000.00/yr

Direct message the job poster from Grid Careers

President- Utility/ NETA/ Power Recruiting at Grid Careers ([e-mail])

Hiring: Technical Services Engineer – Relay & Automation Specialist

Location: Anywhere in the USA (Houston TX preferred or fully remote)

The Opportunity

We’re seeking an experienced and customer-focused Technical Services Engineer specializing in power system protection and automation. This role supports customers across the full lifecycle—from technical onboarding and field support to product feedback and team collaboration.

What You’ll Do

• Act as the primary technical liaison for customers using relay and recorder solutions
• Conduct onsite visits, demonstrations, and virtual training sessions
• Collaborate with Sales and Marketing to adapt products for market needs
• Respond to technical inquiries via Webex, emails, and phone
• Assist with product proposals, manuals, whitepapers, and training materials
• Represent the company at industry events (e.g. IEEE, utility protection forums)
• Provide field support during product installations and commissioning
• Manage small projects and support continuous improvement efforts

Requirements

• Bachelor’s Degree in Electrical Engineering
• 3–5 years of experience with protection relays and fault recorders
• Solid understanding of power systems, including relays in transmission/distribution environments
• Experience with EMTP, load flow, and short circuit studies
• Excellent verbal and written communication skills
• Strong organizational skills and self-motivation
• Willingness to travel up to 20% (domestic/international)
• US work authorization (no sponsorship required)

Nice-to-Have

• Hands-on experience with protective relay and recorder products
• Familiarity with communication protocols and system automation
• Proven experience leading or participating in field project teams
• Public-facing experience at industry conferences

Interested?

Message me directly and apply!

#ElectricalEngineering #RelayProtection #PowerSystems #TechnicalServices #Automation #SalesSupport #Hiring #Electricutility #UtilityIndustry #HoustonJobs

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Product Management, and Manufacturing

• Industries

  Utilities, Electric Power Transmission, Control, and Distribution, and Electric Power Generation

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