Technical Services Engineer, Portworx

Everpure; Santa Clara (CA); On-site; USD 153,000 - 230,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Everpure seeks a Technical Support Engineer to empower customers running Portworx workloads across Kubernetes, OpenShift and cloud platforms. You’ll diagnose complex distributed software challenges, collaborate with engineering, and support production deployments from proof-of-concept to scale.

You will author guides and KBs to help customers self-serve, while working from our Santa Clara office as part of an in-person team.

Qualifications

• 2–4 years in customer-facing technical support/SRE
• Proficiency troubleshooting container management platforms (Kubernetes, OpenShift, Tanzu, VMware solutions) and major public clouds (AWS, Azure, IBM Cloud)
• Hands-on experience with infrastructure-as-code and automation tools (Ansible, Terraform, Chef, Puppet)
• Strong triage, isolation and escalation to engineering partners for complex issues
• Clear communication across stakeholders and support channels

Responsibilities

• Optimize cloud-native deployments and support large-scale Portworx deployments across Kubernetes, OpenShift, VMware, and public clouds
• Lead full-stack incident resolution across multi-layer apps, storage, and cloud infra
• Collaborate with product engineering to isolate edge cases and implement fixes
• Provide hands-on support during pre-sales, POC installations, and production expansions
• Create KB articles and guides for self-service and team learning

Skills

Customer-facing experience

Analytical problem-solving

Ownership mindset

Tools

Kubernetes

OpenShift

Tanzu

VMware container solutions

AWS

Azure

IBM Cloud

Ansible

Terraform

Chef

Puppet

Job description

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Technical Support Engineer for Portworx® by Everpure™, you will empower enterprise customers to successfully run containerized workloads at scale across public, private, and hybrid cloud environments. You will act as a trusted cloud-native technical advisor throughout the entire lifecycle—from initial proof-of-concept installations to critical production deployments. In this role, you will collaborate directly with cross-functional engineering, product, and customer success teams to diagnose complex distributed software challenges, accelerate incident resolution, and drive seamless cloud data management for global organizations.

What You’ll Do

• Optimize Cloud-Native Deployments: Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx® by Everpure™ across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize customer platform availability and workload reliability.
• Drive Full-Stack Incident Resolution: Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues across all severity levels, leveraging system logs and customer workflows to minimize downtime.
• Partner with Core Engineering: Collaborate closely with product engineering teams to isolate edge cases, develop reproduction strategies, and implement robust fixes that enhance overall product quality and resilience.
• Champion Pre-Sales & Production Success: Provide hands‑on technical support during pre‑sales engagements, customer POC installations, and live production expansions to ensure seamless onboarding and long‑term customer adoption.
• Expand Collective Knowledge: Author detailed internal and customer‑facing Knowledge Base (KB) articles, technical guides, and FAQs based on real-world troubleshooting scenarios to enable self‑service and elevate team‑wide expertise.

What You Bring

• Experience: Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Container & Cloud Orchestration Expertise: Proficiency in troubleshooting container management platforms (Kubernetes, OpenShift, Tanzu, or VMware container solutions) alongside major public cloud environments (AWS, Azure, or IBM Cloud).
• DevOps & Infrastructure Automation Mastery: Hands‑on experience operating infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet to deploy and manage software stacks.
• Analytical Problem‑Solving & Technical Support Background: Proven ability to triage, isolate, and resolve technical issues in complex, distributed cloud software architectures, with a track record of escalating critical issues effectively to engineering partners.
• Customer‑Centric Communication & Ownership: Strong collaboration skills with the ability to articulate complex technical concepts clearly to diverse internal and external stakeholders across multiple support channels.

We are primarily an in‑office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The Annual Base Salary Range Is

$153,000—$230,000 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company‑sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.