Technical Services Engineer III

impact.com; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

RSUs and equity opportunities

Coursera subscription

Parental leave

Technology stipend

Gym reimbursement

Job summary

impact.com, a leading commerce partnership marketing platform, is seeking a Technical Services Engineer III in the United States. You will design, implement, and support technical integrations across our SaaS platform, partnering with onboarding, client success, product, and engineering teams to deliver reliable solutions.

You will own end-to-end troubleshooting, guide clients post-launch, and contribute to documentation and internal tooling.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• Experience in a tech-focused role at a digital marketing or technology-driven company.
• Experience with web technologies and SaaS platforms.
• Ability to analyze logs and data to troubleshoot issues, including SQL.
• Clear, customer-centric communication in English.

Responsibilities

• Develop and maintain knowledge of the company’s products and platform capabilities.
• Design, implement, and support technical integrations for new and existing clients.
• Collaborate with cross-functional teams to ensure seamless onboarding and post-launch support.
• Lead end-to-end ownership of client technical issues and communicate resolutions clearly.
• Manage incoming technical requests through ticketing systems in a fast-paced environment.
• Identify recurring issues and communicate trends and insights to stakeholders.
• Create and maintain technical documentation, integration guides, and training materials.
• Develop internal tools or reports to improve troubleshooting workflows.

Skills

Problem solving

English communication

Self-starter mindset

SQL queries

Education

Bachelor’s degree or equivalent

Tools

HTML

CSS

JavaScript

SQL

FTP

Job description

About the company:

the company is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, the company empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, the company helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on the company to power more than 225,000 partnerships that deliver measurable business results.

Your Role at the company:

As a Technical Services Engineer III, you will build a deep understanding of the company’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go‑live.

What You'll Do:

• Develop and maintain a deep understanding of the company’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the the company platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post‑launch support.
• Take end‑to‑end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast‑paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross‑functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem‑solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non‑technical audiences using a calm, constructive, and customer‑centric approach.
• A self‑starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Salary Range:

$80,000 - $100,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At the company, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work‑life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work‑life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well‑being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

the company is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non‑merit factors.