Technical Services Engineer III

Impact.com; North Carolina; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

RSUs

401(k)

Coursera access

Parental leave

Tech stipend

Gym reimbursement

Job summary

impact.com is seeking a Technical Services Engineer III to design, implement, and support technical solutions across our SaaS platform. You’ll work with Onboarding, Client Success and Product teams to guide integrations, troubleshoot complex issues, and ensure reliability and scalability for our clients.

You’ll own end-to-end technical issues, write SQL when needed, and help develop documentation and internal tools.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem‑solving and troubleshooting skills with clear verbal and written English communication.

Responsibilities

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements.
• Support the design, implementation, and ongoing management of technical integrations for new and existing clients, including troubleshooting and maintenance.
• Collaborate with Onboarding, Customer Success, Product, Engineering, Solutions, and other teams to deliver seamless onboarding and post-launch support.
• Take end-to-end ownership of client technical issues from investigation to resolution and communication.
• Manage incoming technical requests through ticketing systems in a fast-paced environment.
• Identify recurring issues and communicate trends and risks to management and stakeholders.
• Contribute to technical documentation, integration guides, and training materials for clients and internal teams.
• Identify, scope, and help develop internal tools or reports to improve troubleshooting workflows.

Skills

SaaS platforms

SQL queries

Log analysis

Client solutions design

English communication

Education

Bachelor's degree or equivalent practical experience

Job description

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer III, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You’ll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer‑facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem‑solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non‑technical audiences using a calm, constructive, and customer‑centric approach.
• A self‑starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Salary Range: $80,000 - $100,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well‑being, growth, and work‑life balance.

• Medical, Dental, and Vision insurance
• Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work‑life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well‑being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3‑year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non‑merit factors.