Technical Services Engineer - Bi-Lingual Mandarin Required

Delta Electronics Americas; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Delta Electronics Americas in Plano, TX is seeking a Technical Service Engineer to commission, maintain, troubleshoot, and repair cooling systems in data centers. The role involves traveling to client sites and delivering high-quality service to maximize customer satisfaction.

Key duties include preventive maintenance, diagnosing mechanical, electrical, and control issues, and performing repairs. It requires reading technical drawings, strong communication, and willingness to travel frequently.

Qualifications

• Bachelor's degree or diploma in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC Technology, or related field.
• Strong knowledge of thermodynamics, fluid mechanics, and control systems.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• Proficient in troubleshooting and repairing mechanical and electrical components.
• Good communication and customer service skills.
• Willingness to travel frequently and work independently.
• Certification in HVAC/R or relevant trade license (preferred). Familiarity with industry standards (ASHRAE, EPA, F-Gas, etc.) is a plus.

Responsibilities

• Commission, inspect, and service cooling systems and related equipment.
• Perform routine preventive maintenance, testing, and calibration of cooling systems.
• Diagnose mechanical, electrical, and control issues; carry out necessary repairs and adjustments.
• Respond to customer service calls, provide on-site technical solutions, and ensure timely resolution of issues.
• Provide technical training and support to clients on system operation and best practices.
• Maintain accurate service records, documentation, and reports.
• Collaborate with engineering and product teams to provide feedback for product improvements.
• Ensure compliance with safety regulations, environmental standards, and company policies.
• Manage spare parts, tools, and equipment efficiently.
• Support continuous improvement initiatives and uphold high service quality standards.

Skills

Thermodynamics

Fluid mechanics

Control systems

Technical drawings

Troubleshooting

Customer service

Education

Bachelor's degree or diploma in Mechanical/Electrical Engineering, Refrigeration, HVAC Technology

HVAC/R Certification (preferred)

Job description

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.

About the role:

The Technical Service Engineer is responsible for commissioning, maintenance, troubleshooting, and repairing cooling systems in the data center. The role involves traveling to client sites, ensuring equipment operates efficiently, and delivering high-quality service to maximize customer satisfaction.

Key responsibilities:

• Commission, inspect, and service cooling systems and related equipment.
• Perform routine preventive maintenance, testing, and calibration of cooling systems.
• Diagnose mechanical, electrical, and control issues; carry out necessary repairs and adjustments.
• Respond to customer service calls, provide on-site technical solutions, and ensure timely resolution of issues.
• Provide technical training and support to clients on system operation and best practices.
• Maintain accurate service records, documentation, and reports.
• Collaborate with engineering and product teams to provide feedback for product improvements.
• Ensure compliance with safety regulations, environmental standards, and company policies.
• Manage spare parts, tools, and equipment efficiently.
• Support continuous improvement initiatives and uphold high service quality standards.

Minium Qualifications:

• Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC Technology, or related field.
• Strong knowledge of thermodynamics, fluid mechanics, and control systems.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• Proficient in troubleshooting and repairing mechanical and electrical components.
• Good communication and customer service skills.
• Willingness to travel frequently and work independently.
• Certification in HVAC/R or relevant trade license (preferred).Familiarity with industry standards (ASHRAE, EPA, F-Gas, etc.) is a plus.

Working Condition:

• Frequent travel to customer sites (regional/national).
• On-call availability for emergency support.
• Exposure to mechanical, electrical, and environmental hazards (with required PPE provided).
• Degree/diploma in Mechanical Engineering, Electrical Engineering, HVAC Technology, or related field.
• Hands-on experience in servicing cooling products (HVAC, refrigeration, chillers, cooling towers, or similar equipment).
• Strong knowledge of thermodynamics, refrigeration cycles, and control systems.
• Ability to read and interpret mechanical/electrical drawings and technical manuals.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service orientation.
• Willingness to travel frequently and work independently.
• HVAC/R certification, EPA/F-Gas license, or equivalent (preferred).

EEO Statement:

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

Actual pay will depend on factors such as location, skills, experience, market conditions, and business needs. This role may also be eligible for incentive pay, subject to the terms of the applicable plan. Eligible employees receive company-provided benefits in accordance with plan terms and eligibility requirements. Benefits include health coverage, wellness resources, retirement savings plan, paid time off, and other company‑sponsored programs; parental leave is provided in accordance with applicable law.