Technical Services Engineer

Georg Fischer LLC; Little Rock (AR); On-site; USD 80,000 - 100,000; Full time

Job summary

Georg Fischer LLC is seeking a Technical Services Engineer who owns customer issues from report to resolution. You will research, diagnose, troubleshoot and identify solutions by following standard escalation procedures to the appropriate internal team.

The role requires a Bachelor’s degree in Mechanical or Industrial Engineering and 7–10 years’ experience in manufacturing engineering, with hands-on plastics tooling, equipment, and automation.

Qualifications

• Excellent verbal and written communication skills.
• Thorough understanding of quality control standards and methodologies.
• Thorough understanding of manufacturing and production in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Takes ownership of customer issues and sees problems through to resolution.
• Researches, diagnoses, troubleshoots and identifies solutions following standard escalation procedures.
• Provides technical information and analyzes customer complaints.
• Investigates customer issues using Six Sigma problem-solving to get to root cause.
• Provides feedback to R&D for new product development opportunities.
• Other duties as assigned.

Skills

Communication skills

Quality control knowledge

Manufacturing knowledge

Organization & detail

Analytical/problem-solving

MS Office proficiency

Education

Bachelor's in Mechanical or Industrial Engineering

Job description

The Technical Services Engineer takes ownership of customer issues reported and sees problems through to resolution. The incumbent researches, diagnoses, troubleshoots and identifies solutions to resolves issue by following standard procedures for proper escalation of unresolved issues to the appropriate internal team.

Essential Duties & Responsibilities:

Provides technical information and identities technical opportunities. Provides technical analysis of customer complaints. Provides advice, council and recommendations on all matters pertaining to the technical aspects of the Company's activities. Investigates customer issues using problem-solving techniques such as Six Sigma methodology to get at root cause of the challenging and complex issues internally and externally. Provides feedback to R&D for new product development opportunities. Other duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills with the ability to train staff. Thorough understanding of quality control standards and methodologies. Thorough understanding of manufacturing and production in the industry. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software.

Education and Experience:

Bachelor's degree in Mechanical or Industrial Engineering or related technical degree. Seven (7) to ten (10) years' experience in Manufacturing Engineering. Hands on experience in specification and design of plastics tooling, equipment, and automation. Previous project management experience.

Working Conditions / Physical Requirements:

Exposure to machine noise. Typical office/factory environment with possibility of exposure to heat in production area. Working conditions are normal for a high volume manufacturing environment. Work may involve lifting of materials and product up to 30 pounds and working in and around heavy equipment. Working in this environment requires the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, and work boots. This role may require walking in a non-climate controlled manufacturing environment.

We’re GF, the global leader in Flow Solutions, solving some of the world’s most urgent challenges from ensuring access to clean water, supporting safe industrial processes and building critical infrastructure to enabling efficient buildings. We provide solutions that make an impact for millions of people. That’s what we call the Plus Effect, and it starts with you. We need people who bring exceptional performance, curiosity and a readiness to challenge the status quo. In return, you’ll thrive in collaborative teams that push each other to grow through the impact you create for customers, communities and society. Shape the future of Flow Solutions and your own.