Technical Services Delivery Manager, Public Sector

Palo Alto Networks, Inc.; Charlotte (NC); Remote; USD 180,000 - 240,000; Full time

Job summary

Palo Alto Networks is seeking a senior Professional Services leader to manage a 10–15+‑person team delivering deployment, upgrade, and security engagements across Cortex. You will drive pre‑sales, LOE estimation, and SOW creation while hitting milestones, revenue targets, and CSAT.

You’ll lead recruitment, capacity planning, and career development while collaborating with Sales to scope engagements and expand offerings. A broad security and cloud background is essential.

Qualifications

• 2+ years leading teams of 10+ resources.
• 5+ years delivering or supporting enterprise cybersecurity solutions.
• ~3+ years leading government customer engagements with public sector procurement and compliance.
• Deep SOC, incident response, and threat mitigation knowledge.
• Experience with major cloud platforms and CI/CD DevOps workflows.
• Familiarity with Cortex product suite and related tools.
• Travel up to 20% across North America; CISSP, PMP, CCSP or CISM.

Responsibilities

• Lead daily activities for 10–15+ multi‑disciplined consultants and subcontractors.
• Oversee end‑to‑end service execution across SOC operations and related workstreams.
• Partner with Sales to scope engagements, generate SOWs, and LOEs.
• Maintain project milestones, revenue targets, and high CSAT.
• Build strategic client relationships and act as escalation point.
• Onboard, train, and manage third‑party partners and contractors.
• Contribute to new service offerings and expand internal training content.

Skills

Leadership

Government engagements

SOC operations

Cloud & DevOps

AppSec & threat mitigation

Cortex product familiarity

Sales collaboration

Education

Bachelor’s or Master’s degree in Computer Engineering / related field

Tools

Salesforce

Clarizen

G-Suite

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.

Position Summary

Oversee a team of 10–15+ technical Professional Services Consultants and subcontractors delivering deployment, upgrade, and strategic security engagements across the Palo Alto Networks Cortex product suite. Drive business growth through pre-sales, Level of Effort (LOE) estimation, and Statement of Work (SOW) creation while maintaining project milestones, revenue targets, billable utilization, and high customer satisfaction (CSAT).

People & Operations Leadership:

Lead daily activities for 10–15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions.

Engagement & Quality Delivery:

Oversee end-to-end service execution across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, AppSec, and Automation workstreams.

Pre-Sales & Business Growth:

Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages.

Customer & Escalation Management:

Build strategic client relationships, serve as the primary escalation point for complex technical or operational issues, and safeguard project timelines.

Partner & Subcontractor Management:

Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.

Enablement & Practice Strategy:

Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.

• Leadership Experience: 2+ years managing teams of 10+ technical resources; 5+ years delivering or supporting enterprise cybersecurity solutions.
• ~3+ years of experience leading government customer engagements, with a strong understanding of public sector procurement, compliance frameworks (e.g., FedRAMP, FISMA, FAR), and federal/SLED account growth strategies.
• ~ Security & Operations Domain: In-depth knowledge of SOC environments, Incident Response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation.
• ~ Cloud & DevOps Expertise: Practical knowledge of major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (AppSec), and CI/CD DevOps workflows.
• ~ Product & Systems Familiarity: Base knowledge of the Palo Alto Networks Cortex product suite and proficiency in key operational tools including Salesforce (SFDC), Clarizen, and G-Suite.
• ~ Education & Travel: Undergraduate or Master’s degree (Computer Engineering, MBA, or related technical field preferred). Ability to travel up to 20% across North America.
• ~ CISSP, PMP, CCSP, or CISM.

For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com‑missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.

If you require assistance or accommodation due to a disability or special need, please contact us at

Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? Please note that we will not sponsor applicants for work visas for this position.