Technical Services Coordinator - Security Operations Coordinator

University of Texas MD Anderson Cancer Center

Houston (TX)

On-site

USD 47,000 - 70,000

Full time

7 days ago

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Benefits offered by this job

Medical coverage from day one

PTO & holidays

Tuition assistance

Pension plan

Job summary

The University of Texas MD Anderson Cancer Center is seeking a Technical Services Coordinator to act as the bridge between customers, technical support teams, and security operations. You will coordinate dispatches, monitor alarms, maintain records, and support access control and incident response to safeguard patients and assets.

Ideal candidates have experience with electronic security technology in dispatch or security operations and a strong focus on timely response to events.

Qualifications

5 years experience in telecommunications, dispatch or a call center environment.
Experience with alarm activity analysis and escalation of security incidents.
Experience with access control systems and security reporting.

Responsibilities

Receive and respond to customer requests related to electronic security systems.
Dispatch service personnel based on customer needs and system issues.
Monitor alarms and monitor system status and conditions.
Maintain accurate security records and documentation for completed tasks.
Assist with testing and inventory management of security components.

Skills

Customer service

Dispatch coordination

Alarm monitoring

Security operations

Documentation

Education

High School Diploma or Equivalent

Tools

Automated maintenance management system

Access control systems

Job description

Technical Services Coordinator

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Police Department-PASS supports the safety and security operations of the institution through advanced electronic security technologies, alarm monitoring, access control systems, and emergency response coordination. The Technical Services Coordinator serves as a critical link between customers, technical support personnel, and security operations to ensure reliable system performance and timely response to security-related events.

Within UT MD Anderson, the Technical Services Coordinator receives and processes electronic security system requests, coordinates service dispatches, monitors alarms and system outages, and maintains accurate security records. The Technical Services Coordinator plays an essential role in safeguarding patients, visitors, faculty, staff, students, and institutional assets. The Technical Services Coordinator contributes to the effective operation of security technology systems that support the institution's mission.

The ideal candidate has experience working with electronic security technology in a dispatch, command center, or security operations environment. Preferred candidates have experience reviewing alarm activity, analyzing security-related video information, assessing incidents, and determining appropriate escalation actions. Experience supporting access control systems, security reporting, technical troubleshooting, and electronic security operations is highly desirable. Education and licensure requirements were not provided.

Minimum $22.60 - Midpoint $28.13 - Maximum $33.65

The typical work schedule is standard working hours with varying shifts.

Why Us?

This position offers the opportunity to support UT MD Anderson's mission through the operation and coordination of critical electronic security systems that help protect people, facilities, and institutional assets. Team members gain experience with advanced security technologies, incident response coordination, and access control operations while enjoying opportunities for professional growth and a schedule designed to support organizational needs.

Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

Customer Service & Dispatch Coordination

Receive and respond to customer requests related to electronic security systems
Process, document, and resolve customer service requests
Dispatch appropriate service personnel based on customer needs and system issues
Maintain records and documentation for all completed tasks and service activities

Security Monitoring & Incident Response

Monitor electronic security systems, equipment status, alarms, and operational conditions
Analyze alarm activity and review available security-related information to assess situations
Notify appropriate personnel regarding system outages, equipment failures, and alarm conditions
Support escalation activities when incidents require additional response or intervention
Assist with emergency recall activities and operational response during unusual occurrences

Access Control & System Administration

Perform routine modifications within the access control management system
Respond to software issues involving security system modifications
Maintain and manage access authority records
Ensure system records and user access documentation remain accurate and current

Reporting & Documentation

Utilize various databases to complete authorized system activity reports
Generate, complete, and distribute journal replay reports for authorized personnel
Maintain detailed records of completed work, system activities, and security-related transactions
Support accurate documentation and record retention activities

Technical Support & Inventory Management

Assist with testing electronic security system equipment
Assist with activation and deployment of electronic security system equipment
Support inventory control and documentation of electronic security system parts
Assist with handling and tracking electronic security components and related records
Travel locally or long distance occasionally for training or business purposes as required

EDUCATION

Required: High School Diploma or Equivalent

WORK EXPERIENCE

Required: 5 years Experience in telecommunications, dispatch or a call center environment.
Preferred: Automated or computerized maintenance management system, and/or word processor/spreadsheet software.

OTHER REQUIREMENTS:

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information