Technical Services Coordinator

01 TDW (US), Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

01 TDW (US), Inc. seeks a Field Operations Supervisor to organize and direct HT&P field activities from inquiry through completion. You will manage resources, assign responsibilities, and ensure timely project delivery while upholding safety and quality standards.

The role requires a technical degree or equivalent and at least 3 years in pipeline operations, with strong English skills and availability for after-hours support as needed. DOT safety sensitivities apply.

Qualifications

• Technical degree or equivalent preferred, combined with min 3 years of pipeline operations or related experience.
• Fluent in English.
• Must be available for calls afterhours, evenings, and weekends as needed.
• Good commercial and interpersonal skills.
• Strong organizational skills.

Responsibilities

• Oversees HT&P services projects to maintain schedules meeting customer requirements.
• Assigns field service work & technicians, tracks progress to job completion.
• Acts as key contact to recurring customers from inquiry to invoicing.
• Compiles Job Safety Analysis prior to starting work on site.
• Ensures timely return of customer service feedback forms.
• Coordinates with TDW HT&P inspection personnel as required.
• Ensures technicians deliver safe services per TDW standards and applicable HSE rules.
• Verifies technicians have required certifications/skills to perform operations.

Skills

Hydraulics

Piping materials

Operating fluid systems

Reading blueprints

Fluent English

After-hours availability

Education

Technical degree or equivalent

Job description

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment. Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

Organizes and directs HT&P field operations according to the internal standards and the customer requirements, from first client inquiry until the successful job completion.

Key Responsibilities

Primary duties may include, but are not limited to:

• Oversees all HT&P services projects to maintain schedules to meet with customer requirements.
• Identifies resources, assigns individual responsibilities and schedules field service work & technicians, makes tracking and progress reporting to job completion.
• Act as the key contact to recurrent customers, from the stages of customer enquiries and standard quotations development, to job completion and invoicing.
• Compiles Job Safety Analysis prior to start work on site.
• Ensures timely return of Customer service feedback forms.
• Assists with coordinating with TDW HT&P inspection personnel as required.
• Makes sure Field Technicians deliver safe services performances in compliance with TDW standards and applicable HSE rules.
• Ensures that the technician has the required certifications/skills to execute the assigned operations and provides technical support to technicians when required.
• Supervises the execution of assigned HT&P interventions according to the contracts.
• Coordinates special projects.
• Ensures effectiveness of the operations to meet established objectives, observe corporate policies, and prompt corrective action taken if necessary.
• Ensures all workshop activities are properly performed according to the intervention planning and takes final decision relative to workshop activities if required For services quoted and delivered locally, makes sure that engineering, technical and quality assurance programs for services comply with TDW and customer’s quality standards.
• Monitors the use of various outside companies to source/rent equipment to ensure the execution of the interventions according to the established planning.
• Remains current on new developments, policies and procedures relating to equipment and operational/maintenance techniques and implements changes as necessary.
• Is responsible for regular monthly HSE reporting.
• Maintains clean, orderly work area.

Experience

Technical degree or equivalent preferred, combined with min 3 years of pipeline operations or related experience.

Knowledge, Skills, and Abilities

Familiarity with hydraulics, piping materials and operating fluid systems; ability to read blueprints. Fluent in English. Must be available for calls afterhours, evenings, and weekends as needed. Good commercial and interpersonal skills. Strong organizational skills.

NOTE: This position is a DOT position and is considered to be safety sensitive.

For more than 100 years, we've partnered in the oil and gas industry to deliver innovative solutions that maximize uptime, improve throughput, avoid shutdown and minimize risk. We are experienced at accepting new challenges and responding in a way that meets goals while protecting people, assets and the planet.

"Throughout the world today, TDW people are known for their dedication to customer service, to quality, to technical competence, to cooperating with each other, and above all, honesty and fair dealing with everyone." - T. D. Williamson Jr.