Technical Services Care Specialist

Budderfly; Shelton (CT); Remote; Full time

Job summary

Budderfly is seeking a Technical Services Care Specialist to join their team in Shelton, CT. This role is crucial for ensuring efficient operation of energy-saving technologies while maintaining high customer satisfaction. Responsibilities include managing customer service issues and effectively communicating with clients to provide timely solutions. The position offers competitive pay and benefits within a company that prioritizes sustainability and customer experience.

Benefits

Competitive pay

Full benefits package

Career advancement opportunities

Qualifications

• Strong interpersonal, analytical, verbal, and written communication skills.
• Experience in customer phone service.
• Ability to work independently and as a team player.

Responsibilities

• Owns the customer experience for Technical Services issues.
• Acts as a liaison with management and customers.
• Proactively reaches out to customers regarding ticket statuses.

Skills

Interpersonal skills

Analytical skills

Verbal communication

Written communication

Creative problem solving

Job description

We're helping businesses become more sustainable. Join us!

Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company's Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America's Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opening for Technical Services Care Specialists. In this role, the successful candidate will be responsible for supporting successful ticket resolution and ensuring customer satisfaction within the Technical Services team.

Why this Role is Important:

Budderfly installs a variety of advanced technologies to save energy on our customers' sites. Ensuring that these technologies operate efficiently and without issue is vital to the success the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by resolving Technical Service issues for customers as a part of the Technical Services team. The successful candidate will have a background in customer satisfaction and support.

Responsibilities:

• Owns the customer experience from beginning to end (in combination with Technical Support Associates) for Technical Services reported issues
• Act as Liaison with management and our customers
• Provide dedication to improve customer service and business productivity
• Proactively reach out to customers regarding the current standing of reported issues (ticket statuses)
• Provide excellent and timely customer service through phone, email, and chat
• Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process
• Works to improve customer satisfaction throughout the Technical Services issue resolution process
  
  

Desired Skills and Experience:

• Strong interpersonal, analytical, verbal and written communication skills
• Coordinating multiple daily tasks concurrently
• Demonstrated experience in customer phone service
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Ability to work rotational weekend/holiday call
• Passion for energy savings
• Maintaining positive relationships with customers
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills.
• Work across / with organization Teams.
  
  

Location: Shelton, CT or Remote

Shift: Tuesday through Saturday 10am-7pm

Compensation

$26—$29.50 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.
  
  

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.