Audiology Tech Support Representative

Oticon USA; United States; On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Life insurance

Disability insurance

Flexible spending accounts

Pet Insurance

Commuter benefits

Job summary

Oticon USA seeks a Technical Support Audiologist to provide audiological support to hearing care professionals on Oticon hearing aid technology. This role combines clinical expertise with customer service, assisting with fittings, troubleshooting, and software issues to promote business growth.

You will deliver training, build relationships with customers and colleagues, and travel to conventions and seminars as needed. The ideal candidate has an audiology degree and strong communication skills.

Qualifications

• Audiology degree required (MS/MA/Au.D. or HIS equivalent).
• 1+ years of clinical/field experience in audiology evaluations and hearing aid dispensing.
• Strong customer-facing technical expertise and rapport-building.
• Excellent written and oral communication skills.
• Ability to prioritize, multitask and collaborate across teams.
• Professional, proactive demeanor with all staff and customers.
• Proficient in Microsoft Office.
• Flexible team player in a dynamic environment.

Responsibilities

• Provides hearing aid fitting solutions and recommendations.
• Troubleshoots instruments and software.
• Assists with shell and production manufacturing issues.
• Delivers training and education programs.
• Promotes and sells Oticon products.
• Builds collaborative relationships with customers and colleagues.
• Travel to attend conventions and seminars as needed.

Skills

Customer interaction

Communication skills

Multitasking

Interpersonal skills

Attention to detail

Team player

Professional demeanor

Microsoft Office

Education

Audiology degree (MS/MA/Au.D. or HIS)

Tools

Microsoft Office

Job description

Overview The Technical Support Audiologist will provide audiological support to hearing care professionals related to our hearing aid technology. Audiologists are the technical service and educational professionals of our organization. Sharing information on hearing instruments, fine-tuning fitting adjustments, and assisting with software issues are primary daily activities within the team. The overall goal of the Audiology Technical Support team is to provide worldclass service and support in all interactions to promote business growth and development.

Responsibilities

• Provides hearing aid fitting solutions and recommendations to customers
• Completes technical troubleshooting of instruments and software
• Provides technical assistance with solving issues related to shell and production manufacturing
• Provides training and education programs for both employees and customers
• Promotes and sells various Oticon products
• Establishes collaborative relationships with both our customers and company colleagues
• Position requires travel to attend conventions and seminars as needed

Qualifications

• Candidate must have an Audiology Degree equivalent to M.S./M.A./Au.D. or HIS equivalent
• 1+ years of clinical/field experience in audiological evaluations and hearing aid dispensing
• Proven ability to interact directly with customers and support their needs by providing technical expertise, collaboratively engaging to provide solutions, and building rapport which demonstrates integrity, care and empathy
• Excellent written and oral communication skills
• Proven ability to prioritize, multitask and communicate effectively within the company and with customers
• Demonstrates a positive and professional demeanor with all levels of employees and customers
• Strong interpersonal skills with the ability to work collaboratively with individuals at all levels of experience
• Attention to detail and excellent follow up skills
• Computer literate with proficiency in Microsoft Office
• Flexible team player with ability to function in a dynamic environment

Company Values

• We Create Trust - We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
• We are Team Players - We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.
• We Create Innovative Solutions - We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
• We Apply a Can-do attitude - We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

The Company is an Equal Opportunity / Affi

What We Have To Offer

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
• Pet Insurance
• Commuter accounts

The pay range for this position is expected to be between $85,000 to $90000 per year; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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