Technical Services and Support Engineer II

Rheem Manufacturing Company; United States; Remote; USD 76,000 - 131,000; Full time

Job summary

Rheem Manufacturing Company is seeking a Technical Services and Support Engineer II to provide pre- and post-sale technical service for HTPG brand product lines from a home-based office in the United States. You will support inside sales, engineering, and manufacturing with technical inquiries and field issues.

Responsibilities include rapid response to inquiries, site visits, developing technical literature, and collaboration with Engineering/Quality teams to resolve problems.

Qualifications

• Bachelor's Degree in Engineering or related field.
• 3+ years’ experience in the refrigeration industry.
• AA / AS degree in HVACR curriculum, or equal technical training such as apprenticeship with 5+ years of experience.
• Advanced knowledge of refrigeration systems and principles.
• Knowledge of engineering drawing and bill of materials structuring is a plus.
• Familiarity with customer service functions is a plus.
• Superior communication skills – both verbal and written.
• Strong computer skills.

Responsibilities

• Assist field organization with rapid and accurate responses to all technical product inquiries.
• Work with Engineering and Quality teams to resolve field problems.
• Develop and maintain technical literature, IOMs, tech bulletins, etc.
• Site visits to support product issues or customer requests for HTPG support personnel.
• Support customer visits to the factory, meet with customers and make presentations.
• Assist sales and marketing with development of non-distributed product pricing.
• Develop and support improvements to the aftermarket parts business.
• Support and participate in E, H,& S activities and archive team activities.
• Communicate effectively with customers, internal and external via telephone, fax and e-mail.

Skills

Customer service

Communication skills

Urgency to respond

Basic computer skills

Engineering drawing knowledge

Education

Bachelor's Degree in Engineering or related field

AA / AS degree in HVACR or equivalent apprenticeship

Job description

Technical Services and Support Engineer II

Technical Services and Support Engineer II will provide pre and post-sale technical service / product support to equipment owners, service contractors, customers and outside sales –for the HTPG Russell, Witt, Kramer, and Cold Zone name brand product lines. Supports inside sales, engineering, and manufacturing in all manner of technical product questions and issues.

This position will serve our HTPG Division, from a home-based office located in the United States.

Responsibilities

• Assist field organization with rapid and accurate responses to all technical product inquiries
• Work with Engineering and Quality teams to resolve field problems
• Develop and maintain technical literature, IOM’s, tech bulletins, etc.
• Site visits to support product issues or customer requests for HTPG support personnel
• Support customer visits to the factory, meet with customers and make presentations
• Assist sales and marketing with development of non-distributed product pricing
• Develop and support improvements to the aftermarket parts business
• Support and participate in safety committee initiatives and other E, H, & S activities
• Support and participate in archive team activities in support of all Scottsboro departments.
• Responsible for complying with good business practice ethics and completing government required survey forms
• Communicate effectively with customers, internal and external via telephone, fax and e-mail
• Other duties as assigned.

Qualifications

• Bachelors Degree in Engineering or related field.
• 3+ years’ experience in the refrigeration industry.
• Alternatively, AA / AS degree in HVACR curriculum, or equal technical training such as apprenticeship with 5+ years of experience
• Advanced knowledge of refrigeration systems and principles is required.
• Knowledge of engineering drawing and bill of material structuring is a plus.
• Familiarity with customer service functions is a plus.
• Superior communication skills – both verbal and written.
• Knowledge of basic and some advanced computer skills required.
• Requires strong sense of urgency and customer focus.

How To Stand Out

• BA / BS degree in Engineering
• Six or more years’ experience in the refrigeration industry.
• EPA Section 608 Universal Certification

As a Leader At Rheem, How You Achieve Results Is As Important As The Results You Achieve. While LEADING SELF, You Will Be Expected To Demonstrate The Following Competencies And Behaviors

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

The pay scale for this position $75,600 - $130,680. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

Our Behavior Based Values Set Us Apart

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.