Technical Services Analyst Tier II

SimonMed Imaging; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading outpatient radiology practice as a Technical Services Analyst Tier II. You'll provide essential technical support, ensuring timely resolutions for user issues while working closely with a dedicated team. This role offers growth opportunities and a supportive work environment.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401(k) eligibility

Paid holidays

PTO

Sick Time

Opportunity for growth

Qualifications

• 1-2 years of experience in the field or in a related area.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors the problem to ensure a timely resolution.

Skills

Customer Service

Technical Support

Education

Associate’s degree in a related area

Job description

Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best in class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can’t wait to meet you!

As a Technical Services Analyst Tier II, you will respond to Tier II telephone calls, email and personnel requests for technical support. You will report directly to the Helpdesk Manager.

ESSENTIAL FUNCTIONS:

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly used concepts, practices and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment
• Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.
• Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
• Adheres to policies, procedures, guidelines relative to departmental operations.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.

BENEFITS: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!

MINIMUM QUALIFICATIONS:

Education:

• Associate’s degree in a related area (preferred).

Experience:

• 1-2 years of experience in the field or in a related area.

PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.

DRESS ATTIRE: Business Casual or scrubs dependent on department

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.