Technical Services Analyst I

Rheem Manufacturing Company; Fort Smith (AR); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Rheem Manufacturing Company in Fort Smith, AR is seeking a Technical Services Analyst I to provide desktop and peripheral support, install and upgrade hardware and software, and train end users. This role supports Rheem North America and follows a hybrid schedule with four days onsite and one day remote.

The ideal candidate has a IT-related bachelor's degree and hands-on troubleshooting experience, strong communication, and the ability to work in a matrix environment while maintaining

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Experience in similar role, including computer trouble shooting, IT help desk administration, or similar.
• Excellent communication skills, written and verbal, with attention to detail and accuracy.
• Proficient computer skills and in-depth knowledge of MS Office Suite.
• Demonstrates ability to work well with others in a matrix team environment.
• Ability to handle confidential information in a discreet and professional manner.
• Problem analysis and problem-solving skills.
• Demonstrates ability to consistently meet deadlines and prioritize tasks.

Responsibilities

• Install, configure, and set up new computer hardware including printers.
• Install, configure, and upgrade software.
• Perform advanced troubleshooting, assist the end user with issues, and conduct training as needed.
• Provide support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System Center.
• Configure, install, support and maintain local telephony hardware, software and peripherals.
• Procure, setup and support enterprise standard smartphones and other cellular devices.
• Move computers and peripherals from one office location to another.
• Provide connectivity of PC hardware to the LAN (local area network).
• Lift and carry moderately heavy equipment for installations and moves.
• Troubleshoot routine software and PC hardware problems.
• Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
• Work after hours as necessary to minimize business interruptions and provide non-business hour support (remote and onsite).
• Travel to Rheem locations as needed.
• Other duties as assigned.

Skills

Communication

Teamwork

Problem solving

Attention to detail

Time management

Education

Bachelor’s Degree in Information Technology/Computer Science

Tools

MS Office Suite

Job description

Job Description

The Technical Services Analyst I will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required. This position will serve Rheem North America, located in Fort Smith, AR. This position follows a hybrid schedule, with 4 days onsite and 1 day remote per week.

Responsibilities

• Install, configure, and set up new computer hardware including printers
• Install, configure, and upgrade software
• Perform advanced troubleshooting, assist the end user with issues, and conduct training as needed
• Provide support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System Center
• Configure, install, support and maintain local telephony hardware, software and peripherals
• Procure, setup and support enterprise standard smartphones and other cellular devices
• Move computers and peripherals from one office location to another
• Provide connectivity of PC hardware to the LAN (local area network)
• Lift and carry moderately heavy equipment for installations and moves
• Troubleshoot routine software and PC hardware problems
• Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
• Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite)
• Travel to Rheem locations as needed
• Other duties as assigned

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Experience in similar role, including computer trouble shooting, IT help desk administration, or similar.
• Excellent communication skills, written and verbal, with attention to detail and accuracy.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Demonstrates ability to work well with others in a matrix team environment.
• Ability to handle confidential information in a discreet and professional manner.
• Problem analysis and problem-solving skills.
• Demonstrates ability to consistently meet deadlines and prioritize tasks.

As a Leader At Rheem, How You Achieve Results Is As Important As The Results You Achieve. While LEADING SELF, You Will Be Expected To Demonstrate The Following Competencies And Behaviors

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values Set Us Apart

• Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability

Equal Opportunity Employer

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.