Technical Services Analyst

MediSolution; South Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

MediSolution is seeking a Technical Services Analyst to provide IT support to employees. You'll coordinate and troubleshoot technical issues, ensuring timely resolutions while maintaining effective user relationships. The ideal candidate will be bilingual in French and English, possess strong technical skills, and have experience in customer service. Join a performance-driven organization offering comprehensive benefits, including vacation and professional development opportunities.

Benefits

Three weeks vacation

Comprehensive Medical, Dental and Vision coverage

Employee stock ownership and RRSP matching programs

Flexible work options

Performance-driven organization with advancement opportunities

Qualifications

• Bachelor's degree or 2-3 years of relevant experience.
• Bilingual in French and English, essential.
• Experience in face-to-face support for a corporate customer base.

Responsibilities

• Coordinate, diagnose, and troubleshoot incoming employee calls.
• Provide timely resolution of technical problems.
• Develop and implement standard operating procedures for IT support.

Skills

Technical Support

Bilingual (French/English)

Customer Service

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft O365 Suite

VPN-Remote Connectivity

Mobile Device Management

Active Directory

Job description

Technical Services Analyst page is loaded

Technical Services Analyst

Apply locations South Carolina, United States Remote - Delaware Remote - Alaska Remote - Kentucky (CST) Remote - Connecticut time type Full time posted on Posted 17 Days Ago job requisition id R0030208

Technical Service Analyst: (Bachelors degree or 2-3 years experience):

• By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
• Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
• Provides case status updates to management and end-users
• Supports and maintains effective relationships with users
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
• Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Experience providing face to face support to a corporate customer base
• Bilingual (French/English) both orally and in writing, ESSENTIAL

Required Experience Supporting

• Microsoft O365 Suite
• VPN-Remote Connectivity
• Mobile Device Management
• Active Directory

What We Offer

• Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• Financial and professional development support for CPA candidates and members
• Employee stock ownership and RRSP matching programs
• Lifestyle rewards program
• Flexible work options
• Performance driven organization with many opportunities for advancement
• And more!

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