Technical Service Team Lead

Applied Materials, Inc.; Hillsboro (OR); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Comprehensive benefits

Job summary

Applied Materials is seeking a full-time on-site role in Hillsboro, OR. The position involves working as a Customer Engineer, handling technical customer inquiries, delivering trainings, maintaining customer relationships, and ensuring timely documentation and reporting.

The role requires leadership in coaching CE’s, career planning, and coordinating workload and resources across the area. Strong collaboration with regional offices and technical support is essential.

Responsibilities

• Works on technical customer inquiries.
• Conducts customer trainings.
• Creates and maintains good customer relationships.
• Completes on time all documentation and reports.
• Coaches and directs assigned CE’s.
• Is responsible for career planning, corrective action where necessary.
• Establishes objectives and performance reviews.
• Completes on time all required management reporting for the area.
• Coordinates and plans the availability and workload of all CE’s in the area for the mid term.
• Identifies and submits requests for additional manpower requirements in case of holidays, etc., of CE’s in the area.
• Assures reporting and follow up of existing procedures by all CE’s in the area.
• Responsible/owner for the coordination of projects to CE’s in the area.
• Knowledge and active support of business plan.
• Maintains regular communication with Regional Office and Technical Support.
• Acts as focal point for all service related issues in the area.
• Conducts and runs customer meetings.
• Supports Customer Engineers in the area.
• Provides Sales - and Technical support.
• Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

Job description

Applied Materials is seeking a full-time on-site role in Hillsboro, OR. The position involves working as a Customer Engineer, handling technical customer inquiries, delivering trainings, maintaining customer relationships, and ensuring timely documentation and reporting.

The role requires leadership in coaching CE’s, career planning, and coordinating workload and resources across the area. Strong collaboration with regional offices and technical support is essential.