Technical Service Specialist (BASF-Chemetall)

BASF SE; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

BASF is seeking a Technical Service Specialist to lead technical support in North and South Carolina. This role involves managing customer accounts, conducting training, and ensuring safety compliance. A competitive salary, incentive bonus plan, and benefits are offered, including travel allowances and a company car.

Benefits

Flexible work arrangements

Competitive retirement plan

Mental health support

Family-forming benefits

Career development opportunities

Employee discounts

Qualifications

• Preferred degree in Chemical Engineering or Chemistry.
• Minimum 2 years technical experience.
• Comfortable with computer systems.

Responsibilities

• Provide technical support to customers.
• Manage projects and respond to complaints.
• Conduct training for plant personnel and audits.

Skills

Technical Support

Troubleshooting

Problem-Solving

Communication

Education

Bachelor's Degree in Chemical Engineering, Chemistry, or Engineering

Tools

Salesforce

Microsoft 365

Job description

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Technical Service Specialist (BASF-Chemetall)

LOCATION

Charlotte, NC, US, 28216 NC, US Charlotte, NC, US, 28273 SC, US

COMPANY

Chemetall U.S., Inc.

JOB FIELD

JOB TYPE

Permanent

JOB ID

123946

LOCATION

Charlotte, NC, US, 28216 NC, US Charlotte, NC, US, 28273 SC, US

Now Hiring! Technical Service Specialist (ECT-Chemetall)

Territory: North Carolina & South Carolina

We are looking for a Technical Service Specialist to join our Chemetall Team; this individual will cover North Carolina and South Carolina.

Come create chemistry with us!

As aTechnical Service Specialist (TSS) you will have responsibility that leads and coordinates all technical, purchasing, inventory, reporting activities, manage assigned projects, and respond to customer needs and complaints for our customer accounts within the Carolinas.

This position offers an incentive bonus plan, company car, laptop, phone, and all travel expenses covered by the company; travel for this role is 50% daily travel within your territory with occasional overnight travel.

As a Technical Service Specialist (ECT-Chemetall), you create chemistry by...

• Being the first line of technical support with customers. Providing in-depth technical service to key customers.
• Fostering a Safety mindset acting as a safety ambassador for your customers.
• Completing all required BASF compliance training and pass all required technical training utilizing the BASF / Chemetall CL3 platform.
• Training of plant personnel, line audits, startup new processes, troubleshooting problems.
• Coordinating test work and participating in plant functions, such as system cleanup, team audit meetings, process analysis, and inventory management.
• Planning visits with the purpose of bringing value to the customer. The goal is to develop and strengthen relationships with key stakeholders (regular touchpoints with quality, engineering, line supervisors, operations etc.)
• Communicating with a written service report utilizing driven comments of action items and findings. Uploading the information in Salesforce and notifying all key stakeholders.
• Participating in business reviews to continually reinforce our value proposition keeping our customers out of the zone of indifference.
• Setting each account with the proper process instructions for the chemical process supplied by BASF / Chemetall.
• Educating our customers on proper handling of chemicals, reagents, and sample submission procedures.
• Assisting & facilitating the installation, troubleshooting and training of proper use of process equipment.
• Looking for opportunities to add business whenever possible.

If you...

• Bachelors Degree in Chemical Engineering, Chemistry, or Engineering is preferred.
• Minimum of 2 years of technical experience with pretreatment, coatings, surface treatment, metalworking and adjacent industry applications preferred.
• Willingness to learn new skills and techniques associated with different product applications and chemical programs.
• Understanding of Manufacturing Plant operations and the importance of safety.
• Technical expertise regarding products, specifications, processes, operations, testing, and data collection.
• Technical Support: strong troubleshooting, root cause analysis, and problem-solving skills; along with analytical experience for testing and technical evaluation.
• Experience with inventory management/control and product ordering.
• Comfortable using a computer; familiar with Salesforce and Microsoft 365.
• Collaborate and take direction/feedback from senior colleagues to improve and grow professionally.
• Physical Requirements: ability to stand and walk for long periods of time and ability to lift 50lbs.
• Travel Requirement: 50% travel within your territory with occasional overnight travel within your territory.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [e-mail] to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.

At BASF you get more than just compensation. Our total offer includes awide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Clickhere to learn more.

At BASF youget more than just compensation. Our total offer includes a wide range of elements you need to be your best inevery stage of your life. That’s what we call you@BASF. Click here to learn more.

At BASF, we believe that people are the key to our long-term success and that talent is in everyone.
We thrive on giving you the support you need to be your best and fulfil personal ambitions…that’s how we create chemistry. #belongatBASF

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About BASF

Find out what BASF has to offer as an employer and why you should join our team.

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Contact us

You have questions about your application or on how to apply in Europe? The BASF TalentAcquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.