Technical Service Specialist

DuPont; Salisbury (NC); On-site; USD 90,000 - 99,000; Full time

Job summary

DDP Specialty Electronic Materials US, LLC is seeking a Technical Service Specialist in Salisbury, NC to provide technical marketing support for our ArmorWall Plus line. The role includes responding to inquiries, developing technical content, and conducting hands-on training with customers and distributors.

Travel up to 40% domestically is required. A Bachelor's degree in Industrial Engineering or related field with relevant experience is required, along with strong knowledge of building codes

Qualifications

• Bachelor’s degree in Industrial Engineering, Industrial Technology, or related field with 1 year of experience.
• Technical engineering experience answering questions about product and building codes/standards.
• Experience creating installation guidelines and technical marketing literature.
• 3 months of construction industry experience providing technical support, site observation, and training.

Responsibilities

• Provide technical marketing support for North American ArmorWall Plus products.
• Respond to customer and distributor inquiries and conduct field installation training.
• Develop technical content and assist in product launches.
• Collaborate with sales, marketing, and operations to meet customer needs.
• Ensure product quality and protect IP and warranty claims.

Skills

Technical knowledge

Build codes knowledge

Customer support

Education

Bachelor's degree in Industrial Engineering or related field

Job description

THIS NOTICE IS BEING PROVIDED AS A RESULT OF THE FILING OF AN APPLICATION FOR PERMANENT ALIEN LABOR CERTIFICATION FOR THIS JOB OPPORTUNITY. ANY PERSON MAY PROVIDE DOCUMENTARY EVIDENCE BEARING ON THIS APPLICATION TO CERTIFYING OFFICER OF THE U.S. DEPARTMENT OF LABOR (Certifying Officer, U.S. Department of Labor Employment and Training Administration Office of Foreign Labor Certification 200 Constitution Avenue NW, Room N-5311 Washington, DC 20210)COMPANY: DDP Specialty Electronic Materials US, LLCPOSITION: Technical Service SpecialistLOCATION: 1335 Litton Dr., Salisbury, NC 28147JOB DUTIES: Provide technical marketing support of our existing North American products used in the field, specifically the ArmorWall Plus product line. Respond to customer and distributor inquiries, develop new technical content supporting the use and benefits of our product lines, conduct hands on product training with customers and distribution partners, conduct field installation training and onsite jobsite observations, participate in new product launches, and aid in the sales growth of our existing product line. Demonstrate technical expertise to sales professionals, distributors, customer and other internal/external partners by providing deep understanding of product applications, competitive products, installation guidance including warranty considerations and understanding of product limitations. Provide job site technical support with our distribution partners. Support preparation of product labels and directions for use, assuring accuracy and consistency. Help develop and assure accuracy of sales and marketing promotional literature. Leverage technical knowledge of building envelope products and their applications to meet customer needs. Resolve issues by holistically defining the problem, gathering, measuring, and analyzing the appropriate data, and developing effective solutions consistent with the results of the data. Perform laboratory measurements of competitive products to develop technical marketing literature supporting the benefits of the product line. Work closely with sales, marketing, and operations to address the technical needs of the customer. Ensure the quality of products is always aligned with customer expectations. Ensure the protection of intellectual property, trade secrets, and warranty claims. Participate in industry associations to enhance the image and strengthen our business position within the industry. 40% domestic travel required.REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Industrial Engineering, industrial Technology, or a related field and one (1) year of experience in the job offered, or a related occupation.Applicant must have one (1) year of demonstrated experience in each of the following:Technical and engineering experience to answer questions related to manufacturer’s product and relevant building codes and standards, as well as experience applying those codes and standards.Creating technical installation guidelines for new products, through hands-on practice and coordination with R&D.Providing technical analysis of competitive products and creating technical marketing literature to support the sales organization in winning versus the competitive products.Applicant must have three (3) months of demonstrated experience in each of the following:Working in the Build Construction Industry, specifically providing technical support of a manufacturer’s product.Reading and editing construction details to ensure alignment with manufacturer’s requirements.Conducting technical installation training, onsite, of building construction products.Performing jobsite observation, identifying discrepancies between installation and manufacturer’s requirements, and suggesting repair methods to align with manufacturer’s requirements and the building code requirements.OFFERED WAGE: $89,690 - $98,658/year인재 커뮤니티에 가입하여 듀폰과의 만남을 이어가세요! https://careers.dupont.com/kr/ko/jointalentcommunity?applyType=JTC 듀폰은 기회균등 고용주입니다. 자격에 부합하는 지원자라면 인종, 피부색, 종교, 신념, 성별, 성적 지향성, 성적 정체성, 기혼 여부, 출신 국가, 나이, 재향군인 지위 유무, 장애 유무 또는 여타 모든 보호 대상 등급과 관계없이 채용 후보로 고려합니다. 포지션을 검색하거나 취업 지원을 위해 합당한 수준의 편의를 제공받아야 하는 경우, 장애인 편의 제공 페이지에서 연락처 정보를 확인하시기 바랍니다 http://www.dupont.com/accessibility.html듀폰은 포괄적인 보상 및 복리후생 제도를 제공합니다. 자세한 내용을 보려면 보상 및 복리후생 페이지를 방문하세요 https://careers.dupont.com/kr/ko/compensation-and-benefitsOFFERED WAGE: $89,690 - $98,658/year