Technical Service Specialist

ABB Schweiz AG; New York (NY); Remote; USD 75,000 - 100,000; Full time

Job summary

ABB Smart Power is seeking a Technical Service Specialist based in New York. In this role, you will deliver technical support while ensuring customer satisfaction and drive service growth through proactive communication. A Bachelor's degree in a relevant field and significant experience in technical support for Critical Power Systems are required.

Qualifications

• 5+ years of experience in Technical Support with a focus on Critical Power Systems.
• NETA, NICET, CompTIA Certifications are preferred.
• Licensed Electrician status considered a plus.

Responsibilities

• Provide technical support and solve problems in own expertise area.
• Determine effective Service applications and new Service offerings.
• Identify new sales opportunities and communicate with customers.

Skills

Technical Support

Problem Solving

Customer Communication

Education

Bachelor’s degree in Electrical/Electronics Engineering, Electronics, Information Technology

Job description

Technical Service Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Support Services Manager

Your role and responsibilities

In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.The work model for the role is: #LI - RemoteThis role is contributing to the Electrification Smart Power division in NY. Main stakeholders are both our internal and external customers.You will be mainly accountable for:• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.• Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.• Providing technical consulting on Service solutions to management and customers.• Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.

Qualifications for the role

• Bachelor’s degree in Electrical/Electronics Engineering, Electronics, Information Technology, related field, or equivalent work experience.
• 5+ years of experience in Technical Support or a related role, with a focus on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
• NETA Certification preferred.
• NICET Certification preferred.
• CompTIA Certification preferred.
• Licensed Electrician preferred.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.MyBenefitsABB.com