Technical Service Specialist

8797 ACS U.S.A., LLC; Kentucky; Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company in the coatings industry is looking for a Technical Service Specialist for a permanent, second shift position in Louisville, KY. Responsibilities include supporting customer relationships, troubleshooting painting issues, and ensuring effective communication regarding projects. The ideal candidate will have a high school diploma and experience in automotive coatings, with an understanding of technical principles and excellent communication skills.

Qualifications

• High School diploma required.
• 3+ years of automotive coatings application/manufacturing experience preferred.
• Excellent verbal and written communication skills essential.

Responsibilities

• Support relationships with manufacturing and engineering at customer sites.
• Troubleshoot and resolve painting issues, providing recommendations.
• Assist with customer demand forecasting, inventory, and product orders.

Skills

Communication

Troubleshooting

Data Analysis

Education

High School diploma

Additional education in Engineering/Technical fields

Tools

Microsoft Office

Automotive painting equipment

Job description

Technical Service Specialist (2nd shift, onsite - Louisville, KY)

Apply locations

US-KY-Remote

Time type

Full time

Posted on

Posted Yesterday

Job requisition id

2025-14496

Axalta is hiring a Technical Service Specialist for an onsite, permanent opportunity with our automotive client in Louisville, KY! This is a second shift position (6PM-4AM).

Key Responsibilities:

• Support relationships with manufacturing and engineering at customer sites.
• Maintain communication regarding daily projects and line issues.
• Provide technical direction and assistance to customers on product lines.
• Possess working knowledge of paint technologies.
• Respond to questions and concerns regarding product lines and operations.
• Troubleshoot and resolve painting issues, providing recommendations related to product, application, inventory, and paint processes.
• Assist customers in overcoming line problems, gather data and samples for analysis, testing, and reporting.
• Assist with daily paint consumption, invoices, inventory, and paint orders.
• Collect and analyze data such as viscosity, temperature, and appearance using Wave Scan and film build devices.
• Report data collection results internally and to customers, notifying relevant parties if results are outside expectations.
• Support monthly plant quality reports, making recommendations on specifications and quality ranges.
• Assist with customer demand forecasting, inventory, and product orders.
• Support customer projects and test requests, follow up with chemists, review results, and report findings to customers if needed.
• Travel up to 15% for training, development, and coverage at other locations.

Qualifications:

• High School diploma required.
• At least three (3) years of automotive coatings application and/or manufacturing experience preferred.
• Understanding of technical principles and practices (lab, research, etc.).
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment handling multiple projects.
• Experience with Microsoft Office applications preferred.
• Additional education in Engineering/Technical fields highly preferred.
• Experience with automotive painting equipment highly preferred.

About Axalta

Axalta remains at the forefront of the coatings industry through innovative solutions, protecting products from heat, light, corrosion, abrasion, moisture, and chemicals, and providing colorful finishes. We serve multiple markets worldwide, including Refinish, Industrial, Light Vehicle, and Commercial Vehicle, across over 140 countries, coating 30 million vehicles annually. We are committed to sustainability, aiming for carbon neutrality by 2040 and other initiatives.