Technical Service Specialist

-; Dillwyn (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

A global market leader in electrification seeks a specialist to ensure effective service delivery. The role involves providing technical support and actively communicating with both customers and internal teams. Ideal candidates should live within a commutable distance to Richmond, VA. This position contributes to the Electrification Smart Power division and emphasizes serving customers according to established safety standards.

Responsibilities

• Ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines.
• Execute technical support in your area of expertise.
• Communicate proactively with customers and internal teams to address needs.

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we\'ll give you what you need to make it happen. It won\'t always be easy, growing takes grit. But at ABB, you\'ll never run alone. Run what runs the world.

This Position reports to: Support Services Manager

In this role, you will have the opportunity to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your area of expertise. You will also showcase your expertise by communicating both with the customer and ABB internal teams proactively to ensure customer needs are understood and business opportunities are utilized for service growth.

The work model for the role is: Remote, however the ideal candidate will live within a commutable distance to Richmond, VA.

This role is contributing to the Electrification Smart Power division. Main stakeholders are internal and external customers.