Technical Service Representative - Automotive Coatings

PPG; Madison (AL); Presencial; USD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid vacation & holidays

Employee assistance program (EAP)

Descripción de la vacante

PPG Industries, Inc. is seeking a Technical Service Representative for the Mazda Toyota Manufacturing facility in Athens, Alabama.

You will deliver technical product support, troubleshoot challenges, and help optimize automotive coatings applications while ensuring a superior customer experience. The role includes inventory management, direct collaboration with internal teams, and occasional evenings/weekends.

Formación

• 2+ years of related experience in a manufacturing environment or similar.
• Hands-on experience with industrial coating technologies (i.e. Electrocoat, Pretreatment, Sealer & LASD) preferred.
• Working knowledge of Microsoft Office products, including Excel, and the ability to maintain accurate spreadsheets and records.
• Thrives in a team-based environment, partnering with others to solve challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Comfortable working around automated equipment and able lift 30 lbs. on a limited basis.
• Willingness to work a day shift, along with occasional evening or weekend hours on an as needed basis.

Responsabilidades

• Deliver exceptional customer service with a strong focus on product expertise, continuous improvement and effective problem resolution.
• Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems.
• Provide resolutions to customer inquiries, application process monitoring, material ordering and hands-on support.
• Manage daily, weekly, and monthly inventory activities including forecasting, ordering, receiving and distributing materials required for production operations.
• Conduct inventory audits with the customer and supplier to verify inventory accuracy and support replenishment processes; Identify and communicate potential material shortages, excess inventory and products nearing expiration.
• Assist with customer orders including daily priority list, record maintenance, along with late order tracking.
• Communicate regular updates to internal PPG technical teams and account management.
• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.
• May support customer projects and assist with process improvements.
• Service other PPG automotive coatings customers in surrounding areas to support the sales and service team as needed.

Conocimientos

Customer service

Technical communication

Team collaboration

Problem solving

Mechanical aptitude

Educación

High school diploma or GED

Herramientas

Microsoft Excel

MS Office

Descripción del empleo

As a Technical Service Representative, you will deliver technical expertise and product support to customers, helping them optimize the performance and application of PPG products while ensuring a superior customer experience. In this role, you will work closely with customers to provide solutions, troubleshoot challenges, and promote the successful use of a broad range of automotive coatings products and application technologies.

Comprehensive training and development opportunities will be provided to help you build the knowledge and skills needed for success. This position is based onsite at the Mazda Toyota Manufacturing facility in Athens, Alabama, and reports directly to the Optima Solutions Site Manager.

Key Responsibilities

• Deliver exceptional customer service with a strong focus on product expertise, continuous improvement and effective problem resolution.
• Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems.
• Provide resolutions to customer inquiries, application process monitoring, material ordering and hands‑on support.
• Manage daily, weekly, and monthly inventory activities including forecasting, ordering, receiving and distributing materials required for production operations.
• Conduct inventory audits with the customer and supplier to verify inventory accuracy and support replenishment processes; Identify and communicate potential material shortages, excess inventory and products nearing expiration.
• Assist with customer orders including daily priority list, record maintenance, along with late order tracking.
• Communicate regular updates to internal PPG technical teams and account management.
• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non‑technical personnel to satisfy customer requirements.
• May support customer projects and assist with process improvements.
• Service other PPG automotive coatings customers in surrounding areas to support the sales and service team as needed.

Qualifications

• High school diploma or GED required.
• 2+ years of related experience working in a manufacturing environment or similar. Hands-on experience with industrial coating technologies (i.e. Electrocoat, Pretreatment, Sealer & LASD) is preferred.
• Working knowledge of Microsoft Office products, including Excel, and the ability to maintain accurate spreadsheets and records.
• Thrives in a team-based environment, partnering with others to solve challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Comfortable working around automated equipment and able lift 30 lbs. on a limited basis.
• Willingness to work a day shift, along with occasional evening or weekend hours on an as needed basis.

#LI-Onsite

#LI-MFG

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other voluntary benefit offerings.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

Sobre nós:

PPG: PROTEGEMOS E EMBELEZAMOS O MUNDO®

Por meio da liderança em inovação, sustentabilidade e cor, a PPG ajuda clientes dos mercados industrial, de transporte, produtos de consumo e construção, assim como do setor de pós-vendas, a melhoras superfícies de mais maneiras do que qualquer outra empresa. Para saber mais, visite www.ppg.com e siga @PPG no X.

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agimos rapidamente e não paramos até resolver seus maiores desafios. Quando nossos

clientes vencem, todos nós crescemos.

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A PPG oferece igualdade de oportunidades a todos os candidatos e colaboradores. Oferecemos a oportunidade de crescer e desenvolver sua carreira em um ambiente que proporciona um local de trabalho gratificante para os funcionários, cria um ambiente de aprendizado contínuo e valoriza as ideias e a diversidade dos outros. Todos os candidatos qualificados receberão consideração para emprego sem distinção de sexo, gravidez, raça, cor, credo, religião, origem nacional, idade, deficiência, estado civil, condição de veterano, orientação sexual, identidade ou expressão de gênero.

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