Technical Service Representative

Komatsu; Mesa (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Komatsu is seeking a Technical Service Representative in Mesa, Arizona to support electric rope shovel systems, perform real-time data analysis from monitoring devices, and coordinate with customers and internal teams.

The role emphasizes electrical theory knowledge, root-cause analysis, safe teamwork, effective communication, and reporting on machine condition, repairs, and maintenance strategies to reduce downtime.

Qualifications

• Must be knowledgeable in Electrical Theory and in the Electrical Field.
• Must be able to safely work in a Team Environment for the betterment of Komatsu Mining.
• Must be prepared to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support.
• Must have great communication skills in person, on the phone and on a computer.

Responsibilities

• Must be proficient at using Computers. Must be able to connect monitoring devices to analyze signals and interpret data that we will be gathering at any given time.
• Electric rope shovel troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service.
• Assist electricians with installations and wiring of electric rope shovels.
• Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs.

Skills

Computers

Electrical theory

Electrical schematics

Team collaboration

Root cause analysis

Communication

Job description

Technical Service Representative 10/2/26 Mesa, Arizona, USA, 85210-6105 37130 Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

Key Job Responsibilities

• Must be proficient at using Computers. Must be able to connect monitoring devices to analyze signals and interpret data that we will be gathering at any given time.
• Electric rope shovel troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
• Assist electricians with installations and wiring of electric rope shovels.
• Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs.

Qualifications/Requirements

• Must be knowledgeable in Electrical Theory and in the Electrical Field. Understand how circuits work and how to read and understand Electrical Schematics.
• Must be able to safely work in a Team Environment for the betterment of Komatsu Mining.
• Must be prepared to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support.
• Must have great communication skills in person, on the phone and on a computer.

Additional Information

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .