Technical Service Representative

Sherwin-Williams; Knoxville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Sherwin-Williams is seeking a Technical Services Representative to drive sales in the General Industrial division within a defined territory. The role provides product and application support, leverages sales expertise, and travels to customer sites to liaise between technical, sales, and operations teams.

You will respond to technical questions, advise on paint specifications, support product demonstrations, and help customers optimize maintenance and operations with our coatings solutions.

Qualifications

• Must be able to lift up to 70 lbs.
• Authorized to work in the United States without sponsorship.
• Valid driver's license required.
• Experience in paint or coatings preferred.
• Willingness to relocate for future opportunities.

Responsibilities

• Research and communicate product knowledge in General Industrial markets.
• Build relationships with customers and support their business.
• Assist customers with paint specification and inventory needs.
• Provide technical support for product demonstrations.
• Train customers on product knowledge and application methods.
• Respond to and resolve customer complaints.
• Assist with equipment installations and line modifications.
• Generate leads and prepare samples for presentations.

Skills

Technical service

Customer relations

Product knowledge

Sales support

Field travel

Education

Associate degree or higher in Maintenance, Science, Engineering, Business, Sales, or Marketing

Tools

Forklift operation

Pallet jacks

Conveyor belts

Job description

The Technical Services Representative drives sales for the General Industrial division in a specific geographic territory by providing product and application support and information as well as sales expertise. This position will travel to various sites to liaison between technical, sales, and operations (plants and facilities), and answer customers’ technical or scientific questions regarding products, service, operation, and maintenance.

The Technical Services Representative drives sales for the General Industrial division in a specific geographic territory by providing product and application support and information as well as sales expertise. This position will travel to various sites to liaison between technical, sales, and operations (plants and facilities), and answer customers’ technical or scientific questions regarding products, service, operation, and maintenance.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Research and communicate product knowledge and trends in General Industrial markets and technologies
• Communicate competitive information, new products, and selling issues to Sales Force
• Effectively build relationships with customers by understanding and supporting their business
• Assist customers with identifying their paint specification, product inventory control, and re-ordering needs
• Advise customers of applications product line changes and improvements.
• Train customers on product knowledge and application methods
• Respond to and resolve any customer complaints
• Manage product test runs and conduct technical training at designated customer facilities
• Assist with equipment installations and various line or equipment modifications/adjustments
• Assist Sales Representatives in generating leads
• Assist Sales Representatives by preparing samples, panels, etc. for presentations
• Provide technical support for product demonstrations
• Operate tinting, mixing, and industrial material handling equipment including forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc. in an efficient and safe manner
• Troubleshoot on-line technical problems, such as correcting batches and formulation of products, and partner with laboratory to resolve technical issues

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to travel as required for this position

Preferred Qualifications

• Have at least one (1) year of experience in a technical service role in the paint and/or coatings industry
• Have at least one (1) year of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience in industrial maintenance
• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
• Have an associate degree or higher in Maintenance, Science, Technology, Engineering, Business, Sales, or Marketing
• Have completed a field technician internship and/or apprenticeship
• Have previous work experience selling or supporting the sales function for metal and plastic coatings and related products
• Willingness to relocate for future job opportunities

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities
• It’s all here for you... let’s Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.