Technical Service Representative

Lincoln Electric; Euclid (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading manufacturing company seeks a technical support specialist to provide comprehensive support for customers and vendors. This hybrid role requires strong communication skills, a Bachelor’s degree or equivalent experience, and at least 2 years in electronics or electrical repair. Responsibilities include troubleshooting, coordinating with internal departments, and ensuring customer satisfaction. Occasional travel may be necessary, making quick decisions under pressure essential.

Qualifications

• 2+ years of experience in electronics or electrical repair required.
• Exceptional organizational skills and excellent communication abilities.
• Ability to troubleshoot electrical wiring schematics and operational theory.

Responsibilities

• Provide technical support to customers and internal departments.
• Handle customer contacts for diagnosing and repairing problems.
• Work closely with R&D and Quality Assurance to solve warranty issues.

Skills

Experience in electronics or electrical repair

Exceptional organizational skills

Excellent written and oral communication skills

Knowledge of a second language (Spanish preferred)

Education

Bachelor's Degree or equivalent work experience

Job description

Provide comprehensive technical support to multiple groups of users including vendors, customers, and internal Lincoln departments. Hybrid role, onsite 1 day per week.

Job Description

• Primarily responsible for handling customer contacts such as e-mails, Live Agent Chat & telephone calls in which customer assistance is required to diagnose and repair operational problems and make decisions on warranty related issues of Lincoln product
• Aid in the troubleshooting of machine problems over the phone and on location
• Provide customer with information pertaining to our entire product offering
• Work closely with Machine R&D, Quality Assurance, Supply Management and Manufacturing personnel to identify, correct and prevent warranty problems
• Provide a low-effort customer experience by providing a quick, complete and satisfactory solution
• Contribute to and review the troubleshooting and training materials and instruction given to Lincoln field service personnel and customers
• May conduct repair training classes for service facilities, distributors and customers
• Other functions as assigned by the Customer Service Department management
• Occasional domestic and international travel may be required

Basic Requirements

• Bachelor's Degree preferred or 3-5 years minimum equivalent work experience
• At least two years of experience in electronics or electrical repair is required
• Thorough knowledge of, or the ability to learn about, entire product line
• Demonstrated ability to learn new technology used in the design of new welding machines
• Ability to determine and resolve welding machine performance problems by reading and trouble‑shooting electrical wiring schematics & theory of operation
• Exceptional organizational skills
• Excellent written and oral communication skills
• Knowledge of a second language, particularly Spanish, preferred
• Must be able to make quick decisions and work well with internal and external customers