Technical Service Representative

Georgia-Pacific LLC; California; On-site; USD 80,000 - 120,000; Full time

Job summary

Georgia-Pacific Corrugated Packaging is seeking a technically adept Technical Service Representative to join our Northern California team (Madera, San Leandro, Modesto). You will support national accounts with innovative technical solutions, project management, and strong customer service.

The role requires travel up to 50%, proficiency with Microsoft Office 365 and Dynamics CRM, and a background in packaging operations or quality. A related degree and Six Sigma training are valued assets.

Qualifications

• Experience in packaging operations, maintenance, design, or quality.
• Willingness to travel up to 50% of the time.
• Degree in packaging, business, or related field preferred; Six Sigma training is a plus.

Responsibilities

• Cultivate and maintain strong customer relationships with accounts.
• Support national and local projects with end-to-end management.
• Identify and troubleshoot quality or service issues with cross-functional teams.
• Provide technical guidance and troubleshooting for automated packaging equipment.
• Manage workload with strong time-management and proactive planning.
• Travel within Northern California for service calls, maintenance, and projects.
• Document activities using Office 365 and Dynamics CRM.

Skills

Packaging experience

Operations knowledge

Education

College degree in packaging or related field

Six Sigma training

Tools

Microsoft Office 365

Microsoft Dynamics

Job description

Your Job

Georgia Pacific Corrugated Packaging is seeking a highly motivated and technically adept

Your Job

Georgia Pacific Corrugated Packaging is seeking a highly motivated and technically adept Technical Service Representative to join our dynamic team in Northern California (Madera, San Leandro, Modesto, CA box facilities) an area where produce and agricultural is prevalent. You'll play a pivotal role in servicing and exceeding the expectations of our high-profile national accounts by offering innovative technical solutions, exceptional customer service, and efficient project management.

Our Team

As a recognised leader in the packaging industry, GP Packaging includes 38 facilities across 20+ states, dedicated to providing sustainable, innovative, and customer-focused corrugated and high-graphic packaging solutions. We prioritize safety, quality, and continuous improvement in everything we do.

Join our passionate team and make an impact on GP Corrugated Packaging's success!

What You Will Do

• Account Mastery: Cultivate and maintain strong relationships with customer accounts, collaborating closely with our sales teams and customers to understand their needs and develop strategic action plans.
• Project Management Expertise: Support both national and local business efforts through comprehensive project management, overseeing design implementation, and ensuring delivery of exceptional quality and service for GP customers.
• Proactive Problem Solver: Identify and troubleshoot quality or service challenges by working cross-functionally with local plant teams. Analyze issues, communicate effectively, and drive effective solutions, including timely root cause analysis and resolution.
• Technical Guidance & Troubleshooting: Provide expert guidance and troubleshooting assistance to customer operations utilizing automated equipment, with a focus on improving throughput and efficiency.
• Independent Initiative: Manage your workload effectively with excellent time management skills, consistently exceeding internal and external expectations.
• Travel Savvy: Regular travel within the Northern California region is required for technical service calls, account maintenance, inventory checks, and project-based assignments.
• Tech-Proficient: Utilize Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint, SharePoint) and CRM platforms (Microsoft Dynamics) to document activities and collect data efficiently.

Who You Are (Basic Qualifications)

• Demonstrated experience with operations, maintenance, design, or quality in packaging.
• Travel up to 50% of the time, including potential overnight travel.

What Will Put You Ahead

• Strong understanding of packaging quality standards and best practices.
• Corrugated design knowledge and experience.
• Production and/or operations experience within a manufacturing environment.
• Proficiency with automated case erecting/forming equipment.
• College degree in packaging science, a business-related field, or equivalent advanced trade school education preferred.
• Six Sigma or other quality-related training.

For this role, we anticipate paying $80,000 - $120,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia‑Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.