Technical Service Representative

FCX Performance; Appleton (WI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Base salary and bonus opportunities

Comprehensive benefits: health care, V

Dental, Vision, 401(k) match

Personalized training & development

Career development opportunities

Job summary

Applied Industrial Technologies, a leading industrial solutions provider, is seeking a Technical Sales & Service Representative in Wisconsin. You will respond to customer requests, support account managers with applications, and help select and install rubber products.

You will directly influence customer satisfaction and sales outcomes. The role emphasizes strong customer service, technical knowledge, and team collaboration within a sales organization.

Qualifications

• 2+ years of proven customer service or sales experience.
• Ability to read and understand technical drawings or specifications.
• Excellent written and spoken English communication skills.
• Ability to work independently and as part of a team.
• Strong listening, negotiation, and questioning abilities.

Responsibilities

• Provide technical customer support for rubber applications and related components.
• Serve as the professional point of contact for quotes and product sourcing.
• Assist with product selection, interchange, and replacements to improve satisfaction.
• Ensure timely and accurate reporting of activities and results.

Skills

Customer service

Sales

Communication

Technical reading

Teamwork

Education

HS Diploma or equivalent

Job description

Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people?

• Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction?

As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied® Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!

Responsibilities

• Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
• Professional point of contact for customer quotes and product sourcing
• Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
• Timely and accurate reporting

Requirements

• 2+ years proven customer service or sales experience
• Use of proper English grammar, written and verbal
• Ability to read / understand technical drawings
• Work independently and as part of a team
• Listening, negotiating, and effective questioning skills
• Ability & desire to quickly learn new processes and systems
• HS Diploma or Equivalent
• Ability to pass a DOT medical and drug screen
• Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred

When You Join The Applied® Team, You Will Enjoy

• Base salary and bonus opportunities
• Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
• Personalized training & development program
• Career development opportunities

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.