Technical Service Rep Outpatient Lab - Full time, Days

IHA; Boise (ID); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Market-competitive pay

Generous PTO

Comprehensive benefits from day one

Retirement planning and matching

Tuition reimbursement

Employee Assistance Programs

Job summary

Saint Alphonsus Health System is seeking a Client Technical Service Rep to support our Treasure Valley Lab Centers. This full-time, day-shift role leverages phlebotomy and Lab Tech experience to assist hospital outreach clients with highly technical questions and training materials.

You will collaborate with laboratory staff to resolve issues, enhance service quality, and maintain positive customer relationships across site locations. The role may include training responsibilities as needed.

Qualifications

• High School Diploma required.
• Associate degree in medical technology preferred.
• At least three years of related experience in a laboratory or clinical setting.
• Understanding of laboratory operations and terminology helpful.

Responsibilities

• Provide detailed technical support for hospital outreach-based clients.
• Assist with esoteric testing questions and provide training support materials.
• Maintain relationships with existing outreach customers and ensure service excellence.
• May train area personnel and assess competency where required.

Skills

Phlebotomy

Lab tech experience

Customer support

Education

High School Diploma

Associate degree in medical technology preferred

Job description

Description

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Employment Type

Full time

Shift

Day Shift

Description

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Position Summary & Highlights

We are seeking a Client Technical Service Rep to support our Treasure Valley Lab Centers. This is a full-time day shift Mon-Friday schedule. In this role you can make a difference by applying your current phlebotomy/Lab Tech experience and skills.

What You Will Do

Our ideal candidate will provide detailed technical support for hospital outreach-based clients and also act as a resource to other laboratory support staff. Services include assisting with highly technical questions, providing support material for esoteric testing, and conferring with the laboratory staff to find specific answers to questions. They function to find solutions for all issues requiring research and follow-up.

Provides new and existing outpatient laboratory services clients with assistance in staff training, questions/concerns of SJHMS operational standards, and follows up with management on recommendations for improvements.

Responsible for maintaining service excellence by acting as a liaison between the Laboratory and all existing outreach customers. Helps to maintains current accounts by problem solving and maintaining positive customer relationships.

Depending on the site may be responsible for ensuring area personnel are properly trained, to include assessing competency levels.

Minimum Qualification

• Education: High School Diploma is required. Associate degree in medical technology preferred.
• Experience: At least three years of related experience
• Understanding of laboratory operations, terminology, methodology and logistics in both anatomic and the clinical laboratories preferred.
• Knowledge of medical insurance billing procedures and requirements is a plus.

Highlights And Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Visit www.saintalphonsus.org/careers to learn more!

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

• Top 15 Health Systems in the country by IBM Watson Health;
• The region's most advanced Trauma Center (Level II);
• Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.