Technical Service Rep II

The Vollrath Company; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in food and beverage services seeks a Technical Service Representative II. This role involves ensuring customer satisfaction through technical support, diagnosing equipment issues, and maintaining effective communication. Ideal candidates should have significant experience in field service and be comfortable working independently and traveling as necessary.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 3+ years field service experience.
• Universal EPA Certification preferred.
• Strong oral and written communication skills required.

Responsibilities

• Ensure customer satisfaction in technical support.
• Diagnose problems and advise on servicing procedures.
• Document service calls and solutions provided.

Skills

Customer service

Problem solving

Communication

Technical Support

Organization

Education

Two-year degree in an electro mechanical field

A degree beyond high school

Tools

ERP Systems

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

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Join to apply for the Technical Service Rep II role at The Vollrath Company

Direct message the job poster from The Vollrath Company

Human Resource Specialist at The Vollrath Company

Description

The Technical Service Representative II will ensure customer satisfaction in all after sale and support functions. This role provides technical support for all customers, including but not limited to service call center, distributor support, technical service training, and service networks.

ESSENTIAL JOB RESPONSIBILITIES

• Ensure highly responsive service, including telephone/e-mail support, warranty-related service, and other required support to end-users, distributors, and national accounts.
• Diagnose problems, advise customers of equipment servicing procedures, and suggest skills or techniques required to make corrections. Instruct local service company on proper methods when required.
• Work with engineering when required to handle unusual or difficult technical problems. Become familiar with new product design, maintenance and service.
• Follow up all service calls received to assure action has been completed to the customer’s satisfaction. · Document incoming service calls, their problem statement and the solution required to bring the unit back into service.
• Be able to determine if major mechanical component can be repaired in the field or need to be replaced.
• Understand methods of identifying parts and the processes required to ship them.
• Will be expected to travel at short notice and will be expected to work without supervision, being able to evaluate a situation and react in a positive manner, while under pressure.
• Facilitates and/or participate in various projects and other assignments, internal to and external to Technical Services.
• Act and perform in a professional manner projecting a positive personal and company image.
• Communicates well with other departments in a positive manner and prepare accurate and well structure field reports, expense reports and other documents.
• Be the company role model of Technical Service excellence.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES/DIRECT REPORTS

• None.

TRAVEL

• Up to 10% travel may be required.

QUALIFICATIONS

• 3+ years related experience in field service, technical service/training experience within a related industry required.
• Universal EPA Certification preferred.
• Proficiency with ERP Systems, Microsoft Word, Excel, Access and PowerPoint required.
• Ability to take direction well, either written or verbal required.
• Effective presentation and written communication skills required.
• Strong oral and written communication skills. · Strong organizational and multi-tasking skills required.
• Excellent customer service, problem solving and organizational skills required.
• Ability to be detail oriented and multi-task while maintaining a sense of urgency required.
• Willingness to travel as required both domestically and internationally required.
• Ability to read mechanical drawings and electrical schematics required.
• 5+ years related experience in field service, technical service/training experience within the HVAC and/or the commercial refrigeration industry preferred.
• A degree beyond high school preferred.
• Two-year degree in an electro mechanical field preferred.

WORKING CONDITIONS

The Technical Service Representative role is predominantly a role conducted while standing or sitting at a desk in a stationary position for up to 80% of the day. It will be necessary to occasionally move around the office or plant to attend meetings or to conduct conversations relevant to the role. The ability to use hand and fingers to operate a keyboard, mouse, telephone and other office equipment is required. The ability to talk and hear is also required. Occasionally the job may require performing physical work including lying on the floor, crouching, kneeling and lifting up to 70lbs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution and Customer Service

• Industries

  Food and Beverage Services and Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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