Technical Service Rep-DR

Applied Industrial Technologies; Appleton (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Sales & Service Representative to join their dynamic sales team. This role involves utilizing your expertise in industrial rubber applications to provide exceptional customer service and technical support. You'll engage directly with customers to identify their needs, assist with product selection, and enhance customer satisfaction. With a strong focus on problem-solving and effective communication, this position offers an exciting opportunity to contribute to sales results and customer retention. Join a company that values its people and provides a comprehensive benefits package, along with personalized training and career development opportunities.

Benefits

Base salary and bonus opportunities

Comprehensive benefits package

Health care, vision, & dental

401(k) with company match

Personalized training & development program

Career development opportunities

Qualifications

• 2+ years of customer service or sales experience required.
• Ability to read and understand technical drawings is essential.

Responsibilities

• Provide technical support for rubber applications and systems.
• Act as a point of contact for customer quotes and product sourcing.

Skills

Customer Service

Technical Support

Problem Solving

Negotiation Skills

Effective Communication

Education

High School Diploma or Equivalent

Job description

Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people?

*Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction?

As aTechnical Sales & Service Representative (TSSR) at Applied Industrial Technologies,you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!

Responsibilities

*Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates

*Professional point of contact for customer quotes and product sourcing

*Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction

*Timely and accurate reporting

Requirements

*2+ years proven customer service or sales experience

*Use of proper English grammar, written and verbal

*Ability to read / understand technical drawings

*Work independently and as part of a team

*Listening, negotiating, and effective questioning skills

*Ability & desire to quickly learn new processes and systems

*HS Diploma or Equivalent

*Ability to pass a DOT medical and drug screen

*Industrial rubber products application knowledge (conveyor belting, fabrication, splicing),preferred

When you join the Applied team, you will enjoy:

*Base salary and bonus opportunities

*Comprehensive benefits package including health care, vision, & dental, 401(k) with company match

*Personalized training & development program

*Career development opportunities

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.