Technical Service Operation Center Manager

Bausch & Lomb Incorporated; Bridgewater Township (NJ); Hybrid; USD 132,000 - 152,000; Full time

Job summary

Bausch & Lomb Americas Inc. seeks a Technical Service Operation Center Manager in Bridgewater, NJ to lead and coordinate the technical service center for ophthalmic surgical products.

You will oversee product evaluation of returned equipment and determine repair needs, while setting departmental training requirements and directing technical phone support. The role offers the possibility to work remotely from anywhere in the U.S., with domestic travel up to ~95% of the time for installation,

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Job description

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Technical Service Operation Center Manager

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Notice of Filing Application for Alien Employment Certification. This notice is being provided as a result of the filing of an application for permanent alien labor certification for the relevant job opportunity. Any person may provide documentary evidence bearing on the application to the Certifying Officer of the Department of Labor: U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210. Technical Service Operation Center Managers (Surgical), Bridgewater, NJ. Bausch & Lomb Americas Inc.; one hundred thirty-one thousand nine hundred thirty-four dollars to one hundred fifty-one thousand nine hundred thirty-four dollars per annum.

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.
• Opportunity to work remotely from anywhere in the U.S., subject to ability to travel domestically approx. 95% of the time, up to approx. 5 days/trip, to install, repair and maintain ophthalmic surgical products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.