Technical Service Operation Center Manager

Bausch + Lomb; Carson City (NV); Remote; USD 132,000 - 152,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) to oversee product evaluation of returned ophthalmic equipment, assess repair needs, and manage training for the department. This role can work remotely from anywhere in the U.S., with significant travel to install, repair and maintain ophthalmic surgical products and related systems.

You will plan and oversee technical phone support activities, determine workflow and labor rates, and set work schedules while

Qualifications

• Experience in technical service or equipment repair
• Ability to plan and conduct trainings for a team
• Strong focus on customer service and issue resolution

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Skills

Technical support

Training

Equipment repair

Product evaluation

Workflow planning

Job description

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Technical Service Operation Center Managers (Surgical), Bridgewater, NJ. Bausch & Lomb Americas Inc.; one hundred thirty-one thousand nine hundred thirty-four dollars to one hundred fifty-one thousand nine hundred thirty-four dollars per annum. Conduct or oversee product evaluation of returned equipment. Assess equipment repair needs. Determine department training requirements and conduct and/or delegate training. Plan, conduct and oversee technical phone support activities. Determine workflow and labor rate. Set and oversee work schedules. Opportunity to work remotely from anywhere in the U.S., subject to ability to travel domestically approx. 95% of the time, up to approx. 5 days/trip, to install, repair and maintain ophthalmic surgical products. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Our US Benefit Programs:Employee Benefits: Bausch + Lomb (https://www.bausch.com/careers/benefits/)

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.