Technical Service Manager, Hydrocolloids, ISOL, NAM - US Based (Remote)

DSM; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

A leading company in food innovation is seeking a Technical Service Manager for Hydrocolloids based in the US. This position involves providing expert technical support across various food industries such as Dairy and Baking, while developing business opportunities and conducting trials. The successful candidate will bring a strong background in Dairy or Food Science, and enjoy maintaining relationships with stakeholders. Join a firm committed to sustainability and innovation in the food sector.

Benefits

Flexible work environment

Opportunities for growth and development

Qualifications

• Education Level: Bachelor’s or Master’s degree in Dairy Science, Food Science, Microbiology, or related field.
• Knowledge of and experience in application of Hydrocolloids in food and beverages.
• Strong organizational, analytical, communication, and problem-solving skills.

Responsibilities

• Identify and develop new business opportunities in multiple food industries.
• Provide technical support and formulation guidance to customers utilizing hydrocolloids.
• Conduct lab-scale trials and technical support for customers and distributors.

Skills

Organizational skills

Analytical skills

Communication skills

Problem-solving skills

Networking skills

Stakeholder management

Education

Bachelor’s or Master’s degree in Dairy Science, Food Science, Microbiology

Job description

Technical Service Manager, Hydrocolloids, ISOL, NAM

Remote, US Based

The Technical Service Manager, Hydrocolloids, will provide expert technical support to our customers and sales managers. In partnership with our Global and Regional Application teams and our Global Segment teams, the TSM will contribute to grow our share of market across our hydrocolloid portfolio. This position will work with regional NAM ISOL sales teams and global ISOL segment teams across multiple industries such as Fresh Dairy, Cheese, Dairy alternatives, Baking, Confectionery, and Beverages, and will bridge customer-facing technical expertise with strategic business growth in North America.

Key Responsibilities:

• Identify and develop new business opportunities in the Fresh Dairy, Cheese, Dairy alternatives, Baking, Confectionery, and Beverages industries by building and maintaining relationships with customers and industry stakeholders.
• Provide technical support and formulation guidance to customers utilizing hydrocolloids (Gellan Gum, Pectin, Citrus Fibres, Blends).
• Troubleshoot application issues and propose product solutions based on performance requirements.
• Conduct lab-scale trials, demonstrations, training, and on-site technical support for customers and distributors, including best practices, product use, and industry developments.
• Stay sharp and trained about our portfolio and launches with the global Segment Teams and the Global/Regional Application teams.
• Organize, lead, or support small-scale and full-scale trials for validation of new products or recipe changes, ensuring proper documentation and technical reporting. Through external and internal trials, interpret data and trends and provide recommendations for improvement.
• Maintain detailed records of customer interactions, technical support activities, and project progress.
• Monitor competitive and customer technical developments; as well as texture trends across the food and beverage industry and proactively recommend improvements or innovations.
• As required, collaborate with our Global Innovation team and our Global Segment teams to align product development with market needs.
• Attend industry events, technical meetings, and conferences as a subject matter expert.

We Bring:

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• A firm belief that working together with our customers is the key to achieving great things.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You Bring:

• Education Level: Bachelor’s or Master’s degree in Dairy Science, Food Science, Microbiology, or related field.
• Knowledge of and experience in application of Hydrocolloids in food and beverages
• Strong organizational, analytical, communication, and problem-solving skills
• Good networking skills and proven stake holder management skills
• Ability to travel >65%, domestic (US and Canada)
• Ability to travel occasionally internationally for training and other purposes

About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.