Technical Service Manager - Finished Fluids

LANXESS; Shelton (CT); Remote; USD 90,000 - 130,000; Full time

Job summary

Join LANXESS as a Technical Service Manager focused on Finished Fluids, delivering solutions to enhance customer satisfaction and revenue. This role demands strong technical expertise and the ability to drive innovative solutions in a fully remote capacity, catering to a diverse customer base. You will lead technical support efforts and strategically collaborate with various teams to achieve exceptional outcomes.

Benefits

Competitive compensation packages

Global bonus program

Flexible working arrangements

Comprehensive benefits package

Training and development opportunities

Qualifications

• Experience with Finished Fluids applications.
• Minimum of 5 years in a similar role.
• Strong problem-solving and strategic thinking abilities.

Responsibilities

• Offer technical support for industrial finished lubricants.
• Conduct technical trials and develop relationships with customers.
• Collaborate with cross-functional teams.

Skills

Technical Support

Customer Focus

Problem Solving

Sales Revenue Generation

Education

Bachelor's Degree in Business, Science, or Engineering

MBA or advanced technical degree

Job description

Technical Service Manager - Finished Fluids

Join to apply for the Technical Service Manager - Finished Fluids role at LANXESS

Technical Service Manager - Finished Fluids

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Join to apply for the Technical Service Manager - Finished Fluids role at LANXESS

Requisition ID: 7247

Location:

Shelton, CT, US, 06484

Business Unit / Group Function: Lubricant Additives Business

Work Arrangement: Fully Remote

Level of Experience: Intermediate

Employee Type: Regular

Who We Are

LANXESS is a leading specialty chemicals company with sales of EUR 6.7 billion in 2023. The company currently has about 12,800 employees in 32 countries. Our core business is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World and Europe) and FTSE4Good.

Job Highlights

Bring your technical expertise to LANXESS and become the go-to problem solver for our customers. As a Technical Service Manager, you’ll deliver smart solutions that make a real impact in the world of specialty chemicals.

• Offer technical support for industrial finished lubricants through various forums such as email, visits, virtual meetings, and trade shows. Provide technical data, advice, and solutions to sales teams, distributors, and customers, generating meaningful sales opportunities for BU LAB.
• Develop solutions with existing or new products for current and new applications or product ideas for the Finished Fluids portfolio. Support customers on a technical level by collaborating with product management, account managers, business development, and technical teams, with a sense of urgency, to achieve the best outcomes.
• Conduct technical trials at existing and new accounts to generate new sales revenue, coaching customers on applications, formulation, and testing guidance.
• Develop and maintain trustful and reliable relationships with all channels, customers, and distributors.
• Establish and nurture deep relationships with Original Equipment Manufacturers (OEMs) to ensure the successful integration and performance of LANXESS's finished fluid solutions.
• Assist in the formulation and implementation of long and short-term strategic sales plans for the industrial fluids business.
• Build and maintain reliable external relationships with customers and distributors
• Build and maintain collaborative internal relationships with sales, application technology, technical service, product management, business development, production, supply chain, and procurement teams.
  
  

Requirements

• Bachelor's Degree in Business, Science, Engineering or a related field or comparable experience.
• MBA or advanced technical degree preferred.
• Must have technical service experience with strong customer focus, business savy, and driven to generate sales revenue.
• Must have Finished Fluids application hands-on experience and be omfortable working safely and on-site with customers and OEM's.
• Creative and solution oriented strategic thinker with the ability to consider new approaches to old problems.
• Self starter with entrepreneurial skills and the ability to take action quickly to accomplish goals.
• Must have a minimum of 5 years of experience in a Technical Service Manager role or similar position.
• Must be able to travel up to 60 percent of the time.
• The territory for this postion may encompass all regions of the United States.
  
  

What We Offer You

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
• Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.
  
  

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join the LANXESS team!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Chemical Manufacturing

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