Technical Service Manager (2nd Shift) - San Antonio, TX

Textron Inc.; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401K company match

Education assistance

Flight training bonus

Fertility and adoption assistance

Financial consultations

Job summary

Textron Aviation is seeking a Technical Service Manager (Second Shift) in San Antonio, TX. You will supervise technicians, manage hangar operations, and act as the primary liaison for maintenance issues with customers and the Customer Service Manager.

The role emphasizes lean processes, safety, and quality, with opportunities to improve productivity and team development. A&P license and supervisory experience are essential, with relocation optional.

Qualifications

• Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required
• A Repairman Certificate/EASA License is helpful
• Ability to obtain and maintain an airport security badge through the local airport if applicable is required

Responsibilities

• Lead a team of technicians within the service center
• Be the main point of contact for all aircraft maintenance and hangar operations
• Provide crucial updates to the Customer Service Manager to maintain positive customer relationships
• Oversee safety protocols, quality standards, schedule adherence, and overall efficiency
• Track and analyze shop performance metrics with the Maintenance Manager to identify trends and implement corrective actions
• Assign and coach team members, conduct evaluations, and manage disciplinary actions

Skills

A&P License

Maintenance experience

Security badge access

Job description

Technical Service Manager (2nd Shift) - San Antonio, TX

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Description

What you will be doing as a Technical Service Manager:

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center. Second Shift Mon - Thur 3:30 pm 2:0 0 am.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing : Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events
• Quality Assurance : Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Safety & Efficiency : Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Performance Monitoring : Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Team Supervision : Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities
• Customer Follow-Up : Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

What you need to be successful:

• Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required
• A&P License is required
• A Repairman Certificate/EASA License is helpful
• Experience in maintenance is helpful
• Ability to obtain and maintain an airport security badge through the local airport if applicable is required

Why join us?

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.

• 401K company match additional annual contribution equal to 4% of eligible compensation
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• Flight training bonus program for earning pilot certifications
• Fertility and adoption assistance, along with discounted childcare and planning
• Free financial consultations and guidance

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

Qualifications

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our diverse perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

AI Readiness:

Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required — we value curiosity, adaptability, and good judgment.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company:

Textron Aviation

Primary Location:

US-Texas-San Antonio

Job Function:

Flight Operations

Schedule:

Full-time

Job Level:

Manager with Direct Reports

Job Type:

Experienced

Shift:

Second Shift

Relocation:

Available

Job Posting:

11/04/2026, 5:17:48 PM

Job Number:

345989