Technical Service Manager

ZipRecruiter; Wood Dale (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

A global HVAC solutions provider is seeking a Technical Service Manager to support internal and external customers regarding heating and air-conditioning systems. The role involves ensuring customer satisfaction, conducting training, and supporting service technicians. Ideal candidates have strong technical knowledge and excellent communication skills. This position is remote but requires proximity to Wood Dale, IL, with up to 30% travel.

Benefits

Benefits effective on day one

Training programs available

Growth opportunities within the company

Qualifications

• Minimum of 5 years in field service and repair.
• Strong understanding of mechanical and electrical systems.

Responsibilities

• Providing support for dealers/contractors to resolve technical issues.
• Conducting installation and technical support training.
• Gathering customer feedback and addressing complaints.
• Ensuring high-quality service operations.

Skills

Effective training and education skills for HVAC products

Strong HVAC technical knowledge

Excellent customer service and relationship management skills

Proficiency in MS Outlook, Word, Excel, and PowerPoint

Strong communication skills

High attention to detail

Organizational and project management skills

Good judgment and work ethic

Self-motivated and able to work in a fast-paced environment

Education

High School Diploma or GED

HVAC training/certification

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Daikin Comfort Technologies Dist, Inc. is seeking a professional, skilled individual for our Technical Service Manager position within our branch operations group, located remotely but near the Wood Dale branch. The Regional Technical Service Manager supports internal and external customers who install, repair, and maintain heating and air-conditioning systems, including conducting training. This role involves working directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals.

Why work with us?

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to develop new skills.
• Growth opportunities are immense.
• You will be part of a global company backed by Daikin Industries, Ltd.

Position Responsibilities include:

• Providing support for dealers/contractors to resolve technical issues.
• Implementing early warning systems, proactive field intelligence, and technical support.
• Gathering customer feedback, monitoring for quality issues through site visits, and addressing complaints.
• Validating product installations and assessing compliance with I/O and building codes.
• Supporting field communication, RMA processes, and service bulletins, including review and feedback.
• Conducting installation and technical support training, especially for high-failure dealers.
• Producing training materials and conducting sessions.
• Ensuring high-quality, cost-efficient, and timely service operations.
• Maintaining effective communication with customers.
• Supporting additional projects as needed.

Nature & Scope:

• Applying advanced knowledge obtained through education and experience.
• Managing projects independently and coaching lower-level professionals.
• Addressing complex problems with innovative solutions.

Knowledge & Skills:

• Effective training and education skills for HVAC products.
• Strong HVAC technical knowledge, including mechanical and electrical systems.
• Excellent customer service and relationship management skills.
• Proficiency in MS Outlook, Word, Excel, and PowerPoint.
• Strong communication skills, both written and verbal.
• High attention to detail and problem-solving abilities.
• Organizational and project management skills.
• Good judgment, work ethic, and integrity.
• Self-motivated and able to work in a fast-paced environment.

Experience:

• Minimum of 5 years in field service and repair.

Education/Certification:

• High School Diploma or GED.
• HVAC training/certification required.

Physical Requirements / Work Environment:

• Ability to perform essential responsibilities with or without accommodations.
• Travel required up to 30%.

Reports To:

• Manager, Divisional Tech Services.

This job is active and accepting applications.