Technical Service Lead Coordinator

Baxter International Inc.; Batesville (IN); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health and dental coverage

Paid time off 20–35 days

Job summary

Baxter International Inc. is seeking a Technical Service Lead Coordinator to resolve technical issues on medical equipment and ensure a smooth customer experience. You will work with customers, field technicians, and internal teams while documenting all interactions in compliant systems.

The role involves coordinating service activities within business hours and participating in after-hours on-call rotations, with expectations to support product upgrades and engineering collaborations.

Qualifications

• Must have troubleshooting experience with mechanical or electrical equipment.
• Ability to read schematics and electrical diagrams.
• Experience providing technical support in help desk or field roles.
• Experience documenting service activity in ticketing or case systems.

Responsibilities

• Troubleshoot medical device issues (mechanical/electrical).
• Provide technical support via phone, email, and web systems.
• Document all interactions in FDA-compliant systems.
• Create/manage service requests, work orders, and parts orders.
• Coordinate parts returns for engineering analysis and product upgrades.

Skills

Troubleshooting

Tech support

Read manuals & diagrams

Ticketing systems

Diagnostic tools

Education

High school diploma

Tools

Voltmeters

Basic hand tools

Test equipment

Ticketing software

Job description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

As a Technical Service Lead Coordinator, you’ll be the go‑to expert for resolving technical issues with Baxter’s medical equipment. You’ll work closely with customers, field technicians, and internal teams to diagnose problems, guide solutions, and ensure a smooth customer experience.

You’ll combine technical knowledge with customer support, helping resolve real-world issues while keeping everything properly documented and compliant.

Your Team

You’ll be part of a collaborative technical support team that partners with service, engineering, and sales teams to solve problems and improve products.

This role works an 8‑hour shift within business hours (8:00 AM–6:00 PM, Monday–Friday) and includes a shared on‑call rotation to support after‑hours needs.

What You’ll Be Doing

• Troubleshoot mechanical and electrical issues on medical devices
• Provide technical support via phone, email, and web‑based systems
• Document all customer interactions, complaints, and resolutions in FDA‑compliant systems
• Create and manage service requests, work orders, and service parts orders
• Track and update service activities through approved contact management systems
• Coordinate parts replacement and returns for engineering analysis
• Support product upgrades, modifications, and new product releases
• Interface with engineering, service logistics, and sales for technical issue resolution

What You’ll Bring

• High school diploma or equivalent required
• 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands‑on experience)
• Ability to read and interpret technical manuals, schematics, and electrical diagrams
• Experience providing technical support in a help desk, service, or field support environment
• Experience documenting service activity and managing requests in ticketing or case management systems
• Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
• Experience supporting medical devices or working in a regulated environment preferred
• Experience using diagnostic equipment such as voltmeters and basic hand tools preferred

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is$60,000 - $82,500. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits,

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well‑being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.