Technical Service Engineer II

westlake; Longview (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Westlake is seeking a skilled technical professional to provide comprehensive support to production teams, sales, and customers. You will resolve product quality issues, maintain specifications, and evaluate new resins while preparing documentation such as data sheets and resin guides.

You will collaborate with Sales and Marketing to introduce new products, provide customer start-up training, and represent Westlake in industry associations.

Qualifications

• B.S. Degree in Engineering (Chemical or Mechanical) with relevant industry experience.
• 5 years of experience with polyolefins in technical service, production, quality control, or R&D.
• Extrusion coating or LLDPE grades experience is a plus.
• Proficiency in Word, PowerPoint, and Excel.

Responsibilities

• Provide technical support to plant operations, addressing quality concerns and maintaining product specs.
• Evaluate commercial and experimental resins, audit competitors, and propose improvements or new products.
• Collaborate with Sales/Marketing to launch new products and provide customer start-up assistance.
• Prepare data sheets, resin guides, and summarize market trends and technical issues.

Skills

Polyolefins knowledge

Technical service

Production support

Quality control

Education

B.S. in Engineering

5 years polyolefins experience

Tools

Word

PowerPoint

Excel

Job description

SUMMARY

Provide comprehensive technical assistance to production teams, sales, and customers to ensure Westlake maintains its position as a leading manufacturer of high-quality polyethylene resins. This includes supporting plant operations, resolving product quality issues, and optimizing fabrication processes. The role involves evaluating commercial and experimental products, developing and maintaining product specifications, and preparing technical documentation such as data sheets and competitive resin guides. Additionally, you will collaborate with Sales and Marketing to introduce new products, provide training and start-up assistance to customers, and represent Westlake in industry associations. A strong focus on safety, effective communication, and market awareness is essential to drive innovation, customer satisfaction, and profitability.

DUTIES AND RESPONSIBILITIES

• Technical Support & Quality: Support plant operations, resolve quality complaints, and maintain product specifications.
• Product Development & Evaluation: Conduct evaluations of commercial/experimental products, audit competitive resins, and recommend improvements or new products.
• Customer & Market Engagement: Serve as a technical liaison, introduce new products, provide training/start-up assistance, and optimize customer fabrication processes.
• Documentation & Analysis: Prepare product data sheets, resin guides, and summarize findings on market trends and technical issues.
• Industry Representation: Participate in trade and technical associations (SPI, SPE, ASTM, TAPPI, NFPA).
• Safety & Compliance: Ensure safe practices in lab and plant environments, report incidents, and attend safety meetings.
• Communication & Collaboration: Keep management informed, interact effectively across levels, and assist colleagues when needed.
• Travel & Administration: Travel as required, manage expenses, and perform other duties as assigned. Which could account for up to 50% of travel.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• B.S. Degree in Engineering required, preferably Chemical or Mechanical Engineering, along with relevant industry experience and demonstrated technical expertise.
• 5 years of experience with polyolefins in technical service, production, quality control, or research and development functions.
• Experience with extrusion coating or LLDPE grades is a plus.
• Computer experience, proficiency in Word, PowerPoint, and Excel are needed.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, stand, walk and climb; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds, and infrequently lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must frequently make minor decisions with limited information, general decisions in the absence of specific directions, and perform activities requiring sustained concentration.

WORK ENVIRONMENT

The noise level in the work environment is sometimes moderate when working in an office, however, some of the work may be required in the operating units which mandates usage of required PPE including safety glasses, hearing protection, etc. During active remediation additional requirements may include fit testing for respiratory equipment, chemical suits, face shields, etc. May also result in exposure to outside elements and may require usage of stairs. Moderate travel (20-40%) may be required

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.