Technical Service Engineer

Carboline; St. Louis (MO); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Affordable benefits

Company match 401K plan

Retirement pension plan

Job summary

Carboline in St. Louis, MO is seeking a Technical Service Engineer to deliver hands-on technical support to customers and partners across various departments. Candidates with a 4-year technical degree and customer-facing skills are encouraged to apply. The position offers a collaborative environment, growth opportunities, and a competitive benefits package including a 401K plan.

The ideal candidate will have technical service or coatings experience and a strong ability to troubleshoot and resolve field challenges.

Qualifications

• 4-year technical degree or equivalent experience.
• Technical Service and/or coatings experience preferred.
• NACE CIP certification preferred (Level 2+ for advanced candidates) or ability to obtain.
• Strong problem-solving and customer-facing skills.
• Ability to travel up to 20% as needed.

Responsibilities

• Provide technical support to internal and external customers.
• Partner with Sales, R&D, and Marketing to deliver product expertise.
• Troubleshoot product and application issues.
• Develop technical expertise in Carboline products.
• Train sales teams and customers on best practices.

Skills

Problem-solving skills

Customer-facing skills

Technical Service experience

Coatings experience

Education

4-year technical degree or equivalent experience

Tools

Personal protective equipment (PPE)

Job description

Overview

Carboline is seeking a Technical Service Engineer (all experience levels welcome) to provide hands-on technical support to both internal and external customers. In this role, you will partner closely with Sales, R&D, and Marketing to deliver product expertise, troubleshoot field challenges, and support overall business growth.

Minimum Qualifications

• 4-year technical degree or equivalent experience
• Technical Service and/or coatings experience preferred
• NACE CIP certification preferred (Level 2+ for advanced candidates) or ability to obtain
• Strong problem-solving and customer-facing skills
• Ability to travel up to 20% as needed

Job Details

Title: Technical Service Engineer

Location: St. Louis, MO

Physical Requirements

• Ability to lift up to 75 pounds
• Exposure to chemicals including: amines, polyamides, isocyanates, epoxies, alkyds, acrylics, and inorganic compounds
• Use of required personal protective equipment (PPE)
• Must pass respirator medical evaluation and pulmonary function testing per OSHA requirements

Essential Functions

• Develop strong technical expertise in Carboline products, including performance, properties, and application methods
• Assess product strengths and limitations to recommend effective solutions across applications
• Represent Carboline in industry organizations (e.g., NACE/AMPP, SSPC) and stay current on industry trends
• Support regional sales strategies and key initiatives, including TAM and Managed Services (advanced level)
• Champion company safety, quality, and compliance standards
• Sales & Technical Support:
  • Serve as a technical expert for assigned product lines, supporting sales efforts and customer engagements
  • Partner with Sales to deliver presentations, provide system recommendations, and support field opportunities
  • Train sales teams, customers, and specifiers on product performance and best practices
  • Collaborate with Sales, R&D, and Marketing on product development, improvements, and positioning
• Problem Solving & Issue Resolution:
  • Troubleshoot product and application issues, partnering with Sales to investigate and resolve concerns
  • Document findings, communicate insights to internal stakeholders, and support corrective action
  • Conduct job site inspections as needed (level-dependent)
  • Track and drive timely resolution of technical service reports and open issues

Who We Are

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

What We Offer

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

“In order to be the best, we must hire the best.”